OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
283 ratings and 107 comments received in the last 90 days.
12 September 2021
The team at SJ Ruxley has been amazing from day one, very happy BMW costumer and that is thanks to both Chris and Luke for their amazing costumer services, what an experience.
12 September 2021
Purchase was easy and quick, test drive unassisted for an hour allowed me to get the full experience of the car, in a comfortable way
11 September 2021
You never made it awkward as I was picking out different models your staff was very patient with us
11 September 2021
Great communication, very supportive in resolving unexpected issues
31 August 2021
Good service
30 August 2021
Car was entirely as expected
11 August 2021
The sales staff were very respectful and attentive . They gave full insight into the vehicle we were purchasing . They put no pressure but at the same time showed their enthusiasm to sell us a car in a very nice way . A very balanced approach .
10 August 2021
Excellent customer care
07 August 2021
The car was ready on time, the hand over was professionally done . Very happy
16 September 2021
I've been using you for almost 20 years., always had fantastic services from everyone (unlike with Audi for my wife's car)
15 September 2021
The service representative came to the vehicle to try to resolve the problem when first reported but was unable to so took the car details and said he would book the car in for repair.
12 September 2021
Very good attention from mr Daniel
12 September 2021
Fast turnaround
12 September 2021
Experience was painless, efficient, effective and I was given a heads up on some issues which will certainly save me money next year...
11 September 2021
Overall service was excellent and in particular Dan Cosby who dealt with Very impressed with the COVID hygiene measures. Plus the flexibility in picking up my car the next day to suit me
11 September 2021
Nothing to fault so far
10 September 2021
Sorted out the problem within warranty
10 September 2021
I was informed about progress of works , so I knew exactly what's happening with the car.
09 September 2021
Good service
13 September 2021
Toby made the whole event seem special!