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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
359 ratings and 199 comments received in the last 90 days.
18 March 2024
From start to finish we were really looked after for
14 March 2024
Collected 3 cars on the day and each car was given an unveiling despite only having 2 covers on site. The team also gave each of the new car owners flowers, making the experience even more special.
13 March 2024
The purchase process was straightforward, the handover was great, didn't feel rushed and was very detailed.
12 March 2024
Chloe and Sergio went above and beyond to make sure the delivery of the car was special.
11 March 2024
The whole process was smooth, as I described in sectio The handover was made enjoyable, the car was prepared to a high standard and all the information I needed was provided.
01 March 2024
Customer service was exemplary from the moment of initial inquiry to test drive and ordering. The delivery experience was highly satisfactory.
28 February 2024
Met my needs
26 February 2024
Tomiwa and Chloe gave me outstanding experience
23 February 2024
Chris the sales manager was magnificent The final handover completed by Chloe was second to none. They are both a credit to Stephen Hames Ruxley
23 February 2024
The staff in the branch were extremely helpful and easy to deal with
22 February 2024
So relaxed and staff excellent
22 February 2024
Both Danny (sales) and Chloe (handover) were friendly, helpful and knowledgeable. I felt that the whole process from purchase to collection was smooth and efficient without feeling pressured or rushed to just 'get another sale'
22 February 2024
Easy and quick.
22 February 2024
Prompt responses and a brilliant handover
22 February 2024
Chloe was so helpful and knowledgeable
22 February 2024
Chloe was brilliant explaining all of the features of the car and providing delivery updates in advance
22 February 2024
Very good customer service with the team providing frequent updates on the production and delivery of the car. Great handover experience.
01 February 2024
My car is exactly what I wanted. Everything was communicated throughout the buying procedure. Updates were given throughout
22 January 2024
Again, all involved were fantastic especially Tommy and Chloe.
22 January 2024
Mr. Tomio. was the first person I met in the center when I entered with multiple options of vechile going through my mind. He streamlined it and brought my focus to BMW by explaining the feature and clarifying my queries.
20 January 2024
The constant updates, kindness and helpfulness from the staff was perfect.
17 January 2024
Excellent service
08 January 2024
Paolo Pretara, who dealt with our purchase went above & beyond to ensure that we were aware of all options available to us at this time. He was very patient & more than willing to spend time providing details & comparisons of different vehicles.
07 January 2024
Kept informed all the way through
07 January 2024
Staff were very helpful and attentive. Molly, Serge. Carl and Chris in particular.
05 January 2024
Excellent service from Sales.
01 January 2024
See above
31 December 2023
They took time to help us get the most out of our new car
30 December 2023
Amazing Vehicle and Amazing Staff
30 December 2023
It was an efficient and pleasant experience.
28 December 2023
As above. This dealership represented the BMW brand exceptionally well.
28 December 2023
The customer service I received was excellent. The best options were offered to me.
21 March 2024
Car was cleaned inside and out
21 March 2024
Very satisfied with how easy the booking, drop off and collection was
21 March 2024
End to end process was simple, quick and easy
19 March 2024
Kept me informed - plus Danny always provides classy support
19 March 2024
A reliable and efficient service as always from a trusted and reputable service department. The car wash at the end is always appreciated!
19 March 2024
Great staff. Great service.
19 March 2024
Alex and Charlie have looked after me for years always a five star service!
19 March 2024
The service done to the car was good.
19 March 2024
Charley and his colleagues were very friendly and effiicient. My many years with you was recognised with some
19 March 2024
Car serviced and mot'd 14/03/2024,went to collect not ready. Supplied car to get home,and said they would deliver my car to home and collect supplied car next day.Turned up not mot no service invoice brack down.Come back with mot No invoice still.
19 March 2024
Went above and beyond to fully resolve the problem
18 March 2024
From the treatment point of view it was fine, but this was only a recall. There was a recommendation for a replacement key battery online, but I didn't see that until I got home. Nobody mentioned it at the dealership.
16 March 2024
Staffs are friendly and helpful
16 March 2024
Staff are helpful and accommodating.
16 March 2024
Staff were friendly helpful
15 March 2024
One small thing let you down Small dent on boot reported and Danielle informed by service manager but no follow up at all
15 March 2024
Staff are so friendly
14 March 2024
Easy to book in, tyre insurance brilliant, car sorted, cleaned. Service was outstanding
14 March 2024
As stated car brought back twice for same fault
14 March 2024
Quick easy and friendly staff.
14 March 2024
I had the drivers airbag replaced lunch time last friday. It all took about an hour so i was able to get back to work in time. When i sat in the car after, i found the driving position had been changed which was a bit annoying.
13 March 2024
Sometimes takes a bit too long, although not on this occasion.
13 March 2024
Service experience was OK, but disappointed that as this was for a safety recall I was not offered a courtesy car. As a result I had to pay for Taxis after drop off and to return to collect my car.
13 March 2024
See answer to Q1.
12 March 2024
I was completely satisfied with the full service process as Daniela, Danny & Charlie kept me informed throughout the whole process. I will recommend them to anyone.
12 March 2024
On drop off I was asked if I preferred a text message or home call when my vehicle was ready. I became concerned around 4:30pm when I hadn't received a call and was told someone would call me I then received a text message around 5pm to collect
11 March 2024
Everyone was very polite and helpful.
11 March 2024
Great advice and a good service provided
11 March 2024
Great customer service, lovely showroom.
10 March 2024
Service fine but I was surprised and disappointed to see I had been charged for washer fluid when I had already topped up the reservoir to the brim just prior to service. Makes we cautious about what else I am charged for which was unnecessary!
10 March 2024
Easy to book in, regular comms, and a quick turn around with friendly helpful staff.
08 March 2024
Culture at the dealership is rotten. No accountability or ownership for issues. Constantly chasing for updates and no proactive action.
07 March 2024
The repair was done and they kept me informed at all times of progress and the car was nicely washed and vacuumed.
07 March 2024
Friendly, efficient service. Pleasant and helpful staff.
07 March 2024
I was attended quickly although walk in as referred from BMW warranty. Progress was slow, I had to call for updates, should have been the reverse. The car wasn't clean inside and out before returning as they used to do.Sytner Harold Wood ALWAYS clean
07 March 2024
Unfortunately I go in with low expectations due to many past problems. This one was fairly minor, they sent me away with a new tyre inflated to 29 bar (should be 23/24) and I queried why my brakes were squeaking and they didn't address it at all.
06 March 2024
They were quick to spot a fault (a bulge in one tyre) I remember going down an unseen pothole at night the week before the service and did not realise the tyre was damaged. I'm glad it was spotted
06 March 2024
Very professional.
05 March 2024
Great service
05 March 2024
Everything this completed and we were informed when our vehicle was ready
04 March 2024
They did the service as far as I know. Service agent was a bit casual and didn't highlight to me that I had a dangerous tyre. No call / text to confirm that the car was ready Apparently relied on me viewing the video which I don't normally do
04 March 2024
From drop off to pick was seamless and dealt with my needs with professionalism
04 March 2024
I was contacted before my booking for front windscreen replacement booking to carry out my service carried out at that booking. Unfortunately no courtesy car was available, joeseph Thoroughgood offered a lift back home as transport links are poor.
04 March 2024
Overall very satisfied with servicing, however wasn't happy with the complimentary clean, it obviously hadn't been done, had to wait 15 min's for a very rushed clean. Had to re-clean when i got home including windscreen
04 March 2024
Team were helpful. A higher score if welcomed at the service desk (a little unclear who to approach). Comms on the day the work was carried out wasn't' proactive. Flexible to fit me in but told it would be done overnight and wasn't ready until 2pm
03 March 2024
All the staff had excellent attitude
03 March 2024
as i said before it was a satisfactory experience
03 March 2024
Good service and communications
03 March 2024
very smooth
02 March 2024
People at the service window were absolutely good. They were so nice and friendly. I had a recall letter from bmw and they solved the issue with care and they were quick as well, cos I asked them I need the car on the same day when I applied.
01 March 2024
Not only was I pleased with how the job was done, the car looked immaculate when I picked it up!
01 March 2024
Friendly, helpful and to time And they cleaned my car - added bonus!
01 March 2024
They were very helpful and Bradley who's works at the Sidcup branch was very polite and helpful.
29 February 2024
I was very impressed. With. The quick repair on my z4 after I left it. At the Ruxley Branch of Steven James.
29 February 2024
I recently came in to have my alloys repaired and Daniela was amazing. From the time I my car off to picking it up. She kept me informed and even went the extra mile to fill up my wind screen wash which had just come on low! Extremely happy!
29 February 2024
Your payment provider bumper is not appropriate for all your customers. Despite choosing to make a single payment, it still did a soft credit search which appeared on my credit report. Also it was not easy to navigate.
29 February 2024
Booking, service, works carried out, etc all meet with my expectation and the personal touch & service provided by Daniela.
29 February 2024
Amber was great overseeing my time and experience. She looked after me on a previous visit and remembers the small details about someone that makes it a personal experience.
28 February 2024
Everything was done how I wanted.
27 February 2024
The warning light in the car was not reset, it is still showing drake fault after having the brake pads replaced.
27 February 2024
As above
27 February 2024
Because of the back-up available.
27 February 2024
It was quick and straight forward.
27 February 2024
I have the car I was looking for
27 February 2024
Very good
27 February 2024
Very happy with the service
27 February 2024
All staff helpful and polite
27 February 2024
Good team listened to what I needed and actioned it.
27 February 2024
Totally professional from teleohone booking to delivery on day of service and collection. Car being cleaned inside and out much appreciated
26 February 2024
Everything was sorted efficiently and effectively
26 February 2024
Excellent communication and service.
26 February 2024
I did the fast tack service as it was more efficient use of my time to wait.I had a positive experience; a warm welcome, hospitality, a fond farewell and the car was serviced on time and nicely valeted. I felt like a valued customer.
25 February 2024
Lost marks purely on value for money. The service itself was very good.
25 February 2024
Excellent customer service. Washing the car was a nice bonus
25 February 2024
Excellent customer service and having the car washed was a bonus.
25 February 2024
Good efficient service
23 February 2024
Very welcoming, cheerful, professional and efficient dealing with my service
23 February 2024
amazing attention to detail with great communication.
23 February 2024
Very, a Fantastic team!
22 February 2024
Very good service.
22 February 2024
Same response to question 1. In addition both Danny Willis and Chloe Wust. Have been amazing
22 February 2024
It's not as good as used to be
22 February 2024
Provide video evidence of the checks being done, and washed my car after.
22 February 2024
extremely satisfied
22 February 2024
Very helpful with a query I had following the appointment
22 February 2024
Service and communication
02 February 2024
Staff are very approachable and if I had a problem with the car I know that the staff at Stephen James would be dry helpful
30 January 2024
Car returned to the garage twice for same fault, two days without car and difficult travel condition due to my location
29 January 2024
Service was on time and efficient. Staff were polite and helpful.
29 January 2024
Charlie was very professional, kept me updated throughout the repair and had my car ready for collection sooner than anticipated.
29 January 2024
Communication a little slow with being told car was ready
29 January 2024
The service requirements were clearly explained when I checked the car In and there were no surprises. Car was ready same day and I received a call to let me know what time it would be available. Car was cleaned very well. Great customer service.
28 January 2024
Perfect Motor But Repair Cost Too High !
28 January 2024
Excellent service and great customer care..
28 January 2024
Was kept up to date throughout
28 January 2024
Ruxley branch always gives a first class service from start to finish, and treats their customers well with a friendly welcome and makes you feel at home, all staff appear expertise in their role, I cannot fault this branch
28 January 2024
Great service from Katie and Justin, highly recommended
28 January 2024
I have taken my car for rear Break pads service and the recall for Exhaust Gas Receirculation on18th January. My car had previously showed "Low Coolant Level". The car was still showing that the rear pads still need changing.Survey space insufficient
28 January 2024
See above comments.
28 January 2024
Not satisfied. Had to wait a day longer for my car and then had to rush to get to Sidcup before going straight to work. Very stressful. Had to make several phone calls to Stephen James Ruxley.
28 January 2024
Fantastic customer service
28 January 2024
The way I was treated and dealt with by Katie Lee was very professional
28 January 2024
Staff very good
27 January 2024
BUT the cost is ASTRONOMICAL, that really puts me off.
27 January 2024
Kept informed, all service done, nice staff.
27 January 2024
The man who dealt with me was very good but I'm unhappy with the outcome and my car still saying it needs service every time I turn it on (and the record will now say this service is late also)
23 January 2024
Guy at the front desk was clearly new, not much communication and seemed a bit lost - he could have done with some more guidance from his colleagues. Had to wait a long time for my car to be brought round when I came to pick it up.
23 January 2024
Happy with everything
23 January 2024
Good communications, car was nicely cleaned - thank you.
22 January 2024
Until the airbag recall, I was going to buy another BMW when I would need to replace my current one. Now, I will not as it would mean having to deal with Stephen James Ruxley's staff and disastrous customer service again...
22 January 2024
Always give a great service
22 January 2024
It was a recall, all sorted within about 3 hours, visual check done and video provided. Car washed too, bonus!
22 January 2024
Service Department is second to none in politeness and professionalism. Just wanted to mention Daniela for her help in sorting out everything, she just makes everything so easy.
22 January 2024
Good service
22 January 2024
Came in for another egr swap. The first person at the counter tells me that you dont have any egrs in stock! Fuming. Why bring me in. Next person says they do have it in stock. Now I dont know who to trust and whether it has been swapped.
21 January 2024
We were treated very well and the staff were very professional and helpful
21 January 2024
Always kept up to date and contacted throughout
21 January 2024
Feel my explanation was not taken into account
21 January 2024
Car had to stay in longer than expected on a recall , however I got a call and was given a car to use until mine was done , very helpful as I rely on my car every day
21 January 2024
Why not
20 January 2024
It was originally booked in and confirmed but on the day, there was no record of my booking. Therefore another date had to.be sorted but I therefore lost 2 days pay
19 January 2024
very professional
18 January 2024
Really helpful and efficient
18 January 2024
As I wrote above.
18 January 2024
new parts took a while to arrive, but the team kept me updated and got the car back to me as son as they could.
17 January 2024
Car collection was very unorganised and I was given false information. It was a very poor experience. I found a screw in my tyre immediately after leaving the forecourt. My tyre pressure warning was also disabled. Had to replace my tyre immediately.
17 January 2024
Service good and helpful. Didnt resolve rattle and middle column squeak is not something they can resolved. I am not a fussy person and havent pushed to get it looked like for a year...but expected some resolution
17 January 2024
Again, despite paying more than I would have at another service centre, I had the service at Stephen James to hopefully get premium attention.
17 January 2024
Customer service is shocking with no calls back and no updates. Even the manager couldn't care less. Feedback will be going online with the poorest rating of all.
17 January 2024
Despite my car being old and under warranty, the service from the team was as impeccable, as if I had bought a car within the last six months
17 January 2024
From start to finish the service experience was fantastic. Jason was polite, efficient with my time to arrange the curtesy car with child seats and communication was excellent.
17 January 2024
Job done and car returned washed which was nice.
17 January 2024
Very professional
17 January 2024
I had to call the centre to get update on my car as it was almost closing time and u had not had any call or update. I would have preferred to have been kept informed and not have to call right before closing time then rush to collect
17 January 2024
Happy with the scheduling and precision of service
17 January 2024
While I appreciate the effort, I'm unfortunately not very satisfied with my service experience at Stephen James Ruxley. I brought my car in and now I'm facing the same problem again, now on the other "side". I am looking forward a return call.
17 January 2024
Slick service from start to finish. Loan car and promptly had recall work carried out.
17 January 2024
Friendly, efficient staff
17 January 2024
As above
17 January 2024
The guy who did the workspent some time with me and instructed me how to do things in the car .
17 January 2024
Five. Star service.
17 January 2024
As above
15 January 2024
I received services that I was not expecting with the safety check and car wash.
15 January 2024
I was not given a call to let me know the car was ready. I tried to call service but they never answer. I left a message with sales and then got a call shortly afterwards saying the car was ready. I needed the car and suspect it was ready earlier
15 January 2024
I called to speak to someone regarding an issue that arose following DDE recall work carried out and my call was not returned after speaking to two different members of staff
14 January 2024
Same reason as mentioned above
13 January 2024
Pleasant friendly staff
12 January 2024
I'm very satisfied with my service, could have gave them ten star's especially Chloe, Tommy as they dealt with me.
12 January 2024
I have been here a few times and the service has been dismal but on this occasion it was excellent. My repair was quick, everything was explained and thank you so much Danielle.
12 January 2024
Can't fault the experience. Use of technology to keep me updated on the state of affairs with my car
11 January 2024
They didn't top up the coolant after changing the egr cooler. I had to buy some and do it myself.
11 January 2024
I was charged over 600 pounds for 1 wire to be fixed without the other issues being corrected. Car was kept for 15 days .
09 January 2024
Same as above
09 January 2024
Dealt with promptly and efficiently
08 January 2024
as above
08 January 2024
Everything went quickly and smoothly, everyone was helpful and had considered our own needs and timing requirements proactively.
08 January 2024
All done and quickly. I was able to wait while it was being done.
08 January 2024
The repairs done would seem to be satisfactory.
07 January 2024
All good no issues
07 January 2024
Always helpful and charming staff
04 January 2024
Work was completed satisfactorily. Minor problem with the availability of a courtesy car but this was resolved and a suitable car was provided.
03 January 2024
Daniela was amazing, very friendly and sorted out everything quickly for us. Top marks!
29 December 2023
Upsold a product I do not need. Very greedy money grabbing
29 December 2023
Great service and polite staff
29 December 2023
Serviced my vehicle on time and washed my vehicle after which is a nice touch
29 December 2023
I'm sure with a bit more thought it would be possible to perform an MOT in a more reasonable timescale. If a book a slot at 8am why do I have to wait until after 3pm for it to be done.
21 March 2024
great service from start to finish from the whole team at stephen James from slaes through to delivery and service