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ABOUT STEPHEN JAMES RUXLEY.

Find out more about what we do and our team.

Meet the team

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Ross Taylor

General Sales Manager

Paul Chitty

Used Car Manager

Simon Hughes

Business Manager

Billy Eastwood

Loyalty Manager

Peter Ebeling

Local Business Development Manager

Dave Shivshankar

Sales Executive

Alex Ferguson

Sales Executive

Adam Lenton

Sales Executive

Gary Speight

Sales Executive

Luke Cufley

Sales Executive

Nathan Jacobson

Sales Executive

Phillip Lyon

Sales Executive

Rob Smirke

Sales Executive

Sam Small

Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The service didn't take place until 5pm although you had the vehicle from 8am. The excuse was ponderous and meaningless. At no time in the day did anyone call me with a status report. I had to call you and get passed around.

Service

When I collected my car, I had to return again the next day, due to another issue - Parking sensors sounding whilst driving along. I didn't have this problem when I originally brought the car in. Frustrating having to travel back the following day.

Service

I was kept in the frame as a customer the whole time

Service

Because the

Service

Called in to collect my car the wait to be seen i thought was a little excessive although it was very busy

Service

Car clean was not done despite saying at had been on the report

Service

Impressed with the video but let down slightly by the car not being hoovered or cleaned as I was told it would be.

Service

Very happy with my expirience

Service

Car was left with problems that were made by the garage

Service

Car was in for its first service a free health check. I was told verbally that there were no issues but when I was emailed the report it stated that car needed new brake discs and pads. On query I was told it was a system fault and nothing wrong.

Service

Cars been damaged while you guys were repairing it still not fixed. No one has contacted me to see when it can get done and no one person has viewed it yet

Service

Again kept up to date daily... Reece was brilliant.

Service

Car dropped off 07.30,requested it be available at 16.00 at latest. Car not available, after complaining given a courtesy until following day. On-board info showed service due + front brake pads, but after service, now shows 2700 till next service!

Service

Friendly and informed service/reception and briefing on collection Completed on time and budget. So no shocks or hidden extras.

Service

Good customer service

Service

I'm assuming the service was done well, the car was clean and seems fine.

Service

Satisfied with service - the car wash/clean after not up to usual standard !

Service

The sales manager was helpful in understanding my needs and suggesting options.

Service

I have given this score as warranty work carried well only negative was that there is now a charge for courtesy work even though it was a warranty repair

Service

I was told my car would be ready for 9am but it was not. I did not get a phone call so finally called them to be told I could pick it up.

Service

good service from booking the appointment to collecting the car after all the work had been completed. very informative and kept me in the loop all the way through

Service

On time

Service

I booked in an overnight service and it was just so simple and convenient. The staff I dealt with were all so accommodating.

Service

Everyone there is extremely helpful

Service

I was phoned to say that my car was finished and to come and collect. When I turned up I was kept 40minutes before I recieved my car back. Other people had been in and out in that time, if my car was not ready I should have not been phoned.

Service

Sue was very helpful & friendly.

Service

Went the extra mile to be helpful.

Service

Great service. They fitted me in when I had erroneously booked at another branch. Would have been 5 stars but car wasn't ready till 6pm which meant travelling in rush hour to pick it up.

Service

Car was serviced as promised and cleaned inside and out

Service

It's a first service. It's not a big deal. It's hardly an experience

Service

Had a couple of queries that was dealt with without any problem

Service

Staff & service very excellent - especially impressed with the video sent to me afterwards.

Service

Did not return calls Rude when answering phone Constantly loose records for the car Stuck up attitude when visiting

Service

Although the service was completed fine, I had money taken from my car whilst it was with your company. I know that a £2 coin was stolen. A manager said that I could collect the money from petty cash. Doesn't resolve the issue though

Service
We are regretful that money was taken from your car and apologise for this situation. We see about 1000 cars a month and have not experienced any theft issues so we are surprised and disappointed that £2 has been taken. Notwithstanding this We made contact when this matter came to our attention and offered to replace the £2. Again we apologise for your experience and are regretful that we have disappointed you in this matter. We are pleased that the service to your car was fine.

Car was returned to me without informing me of a nail in one tyre which I only found out on the video which came the next day

Service

My-Le Tien and Mark Fuller provided excellent customer service which is second to none, their support and courtesy was great and highly appreciated!

Service

The staff were pleasant and efficient. The loan car was available as requested.

Service

As above - no courtesy car, no shuttle and a long wait outside to find my car, very poor "wash"

Service

I had a question about the Connected Services accounts on my car, but unfortunately the service centre and the concierge telephone support were unable to resolve for me.

Service

I dropped the car off at the pre-arranged time, booked the vehicle in at the Service Reception without any problems. This was the first service (oil & filter change) and was told it should be ready within one and half hours - which it was.

Service

All was good, but tgey did not call same day to collect my car and I waisted a good part my Saturday to do that

Service

Everything's perfect except the body shop needs working on massively !!

Service

Very satisfied with my service the Service Manage Darren kept me informed

Service

all as expected

Service

Great service, no problems

Service

The service experience, my first with BMW, was efficient, friendly and effective.

Service

All went without a hitch, seamless.

Service

Staff were very friendly and dealt with my visit efficiently

Service

Lied to by BMW and told service doesn’t cover basic items when it shows the service should on website and our services agreement. Told by BMW that they fill up screen wash bottle with water only and now water jets blocked!

Service
Thank you for your feedback. I'm sorry you feel the way you do. A member of the Afterales Management team will give you a call to discuss your experience

Never get through to the department I require and have to leave messages. Return calls within a day or so are rare. Often wait up to a week and then have to phone again.

Service
Thank you for your feedback. I'm sorry you have struggled to get through to us. Our phone lines have been extremely busy and our team struggled to cope. I'm sorry for the frustration this caused you but please rest assured we are working hard to improve on this

Efficient service, had a little issue when I collected the car but it was resolved quickly.

Service

The reason being, they left driver seat untidy. There were marks all over the driver seat that I had to clean. I was a bit frustrated as I had done car detailing a day before and all upholstery was cleaned from inside.

Service
Thank you for your feedback. I'm sorry we left a mark on the seat. We will give you a call to arrange a full valet of the car. We will also speak to the Technician who worked on your car informing him of your comments. Apologies for any inconvenience caused

When the car was brought round to me it hadn't been cleaned very well & so they rewashed it. The service rep did apologize. It just excuse the pun took the shine off the experience slightly.

Service

Disappointingly although the failing sat nav system was allegedly tested after the keeping the car all day, it failed again on our first outing. The unit is now having to be replaced but we are having to wait another month for that to happen!

Service

car took a long time to be fixed. equipment broken, was given no updates or calls (unless i called to checked), was told i would be updated at certain times but was not. no offer of courtesy car even though I was told bmw had no estimated date of com

Service

They did what they had to do.

Service

I was nearly overdue a service and Vicky ( who is consistently wonderful over the years) squeezes me in so I wouldn't loose my service pack and also managed a courtesy car ! Fantastic service.

Service

Ist class service

Service

Friendly, prompt & efficient

Service

On many occasions i was not kept informed enough and had to chase for updates with my vehicle and when calling and asking for a customer service advisor it took an average of 3-4 calls and 45mins to get through to someone

Service

Very helpful

Sales

Gary Speight was our salesman and both he and Clare Whitby looked after us.

Sales

Every aspect of process was excellent.

Sales

I am Very happy,I can’t say anything more than that.

Sales

My salesman kept me up to date with info about my car and spent time going through things

Sales

Original salesman was very effective but left the dealer before car delivered. Chap who took over seemed to be less experienced and didn’t really know the product.

Sales

Again, Gary was great throughout the whole process. He gave me time to think about my decision and laid out all of the potential options that were on offer to me as well as what would happen in 3-4 years time i.e. potentially moving onto a newer car.

Sales

Completely satisfied from start to finish it was our first New car and I would recommend this experience.

Sales
Thank you for your positive feedback and 5 star rating. Dave will be delighted to hear you had a great experience when purchasing your car. Thank you for choosing Stephen James Ruxley and enjoy your new BMW

1. Not explained all the functions in the vehicle, mainly the side mirrors closing.2. Went into an argument mode to buy an insurance products, I had been told if I don't buy these products the vehicle will not be delivered.

Sales
I'm sorry you were unhappy with the handover of your vehicle, we have offered to carry out an additional handover with you but you have declined this. I think there was a misunderstanding during the signing of your paperwork however we will use your feedback to improve how we incorporate customer paperwork signing prior to delivery. Enjoy your new BMW

Very professional, caring and actually were genuine and didn't just want to push the sale.

Sales
Thank you for your kind feedback and 5 star rating. Thank you for choosing Stephen James Ruxley and enjoy your new BMW

I've bought BMW before but if this would had been my first BMW purchase I probably wouldn't have never gone back. BMW offers 1st class service and that's what I was expecting. I received nothing but poor service and disappointment. Love my car tho!

Sales
I'm sorry you were disappointed by the service you received during your recent purchase. Our Store Manager has been in touch to address your experience and to put things right for you. Stephen James is capable of delivering better service and once again please accept our apologies