OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
181 ratings and 101 comments received in the last 90 days.
05 August 2025
Excellent employees. Fabulous representatives of BMW.
27 July 2025
Very, all staff were friendly and accommodating
23 July 2025
Everyone was so helpful and polite.
22 July 2025
this is my 3rd new bmw and ive always been satisfied
14 July 2025
Chloe was great in leading up to and managing handover
13 July 2025
Both people I dealt with (Mon & Chloe) were very knowledgeable in their trade. Chloe even had to deal with an annoying wasp when showing me round the car, she coped very well even though Chloe hates wasps :-)
11 July 2025
Staff were really helpful and efficient,
10 July 2025
Helpful, friendly staff.
08 July 2025
I am satisfied
17 August 2025
Service was great apart from the complimentary car wash, felt this had been rushed and certain areas of the car hadn't been cleaned properly
17 August 2025
Efficient quickly done job
14 August 2025
Daniella provides first class customer service and always has time for a chat about things other than whats wrong with the car. The alloy wheels were refurbished perfectly, with the work being completed within a couple of hours.
14 August 2025
Elliot was amazing with keeping me up to date with the findings on my vehicle & when the vehicle was ready to collect
12 August 2025
Shown to Parking space on Arrival - Seen quickly and delt with Professionally
11 August 2025
You have a great skill in recruiting people who make your customers feel that they really care about them more to help
11 August 2025
Very empress
10 August 2025
Not satisfied at all but the survey won't let me put 1 star
10 August 2025
Rectified the issue quickly.
08 August 2025
Starting from Ken (Sales)at Bickley. Started the process, excellent comms.He referred me to Daniella at Ruxley, who i cannot speak highly enough of, got everything resolved. Just excellent. Had break service &fault check. Elliott kept the service #1
15 August 2025
Once again, the staff were all excellent, especially Daniel, the Purchase Advisor and Chloe who dealt with us on the day of delivery of the vehicle. Chloe went through all the different features and said to pop back if I had any questions.