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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
265 ratings and 151 comments received in the last 90 days.
17 April 2025
No nonsense best deal straight away. Daniel kane and Sergio made sure the car was delivered on the day I wanted it even tho it was near impossible to do so.
09 April 2025
I was kept informed at all times, made to feel comfortable and the process was smooth.
02 April 2025
Sales Assistant Clive Ankomah was really helpful, proactive and friendly throughout my purchase and his efforts were very much appreciated. The manager Sergio Garaguso was also very pleasant to deal with and helpful. Very smooth process throughout
01 April 2025
Stephen James Ruxley is local to me, which makes it the default choice. The team at the dealership have always been very accommodating and keen to meet my needs. I am a happy repeat customer.
20 March 2025
Everything went well from Purchase to reception
19 March 2025
All was done in time for March
18 March 2025
Ease of doing business and handover was very thorough. Very accommodating.
15 March 2025
As always through many years experience dealing with Ruxley the professionalism, respect and attitude of staff make the experience one of pleasure.
13 March 2025
Excellent service from everyone involved
12 March 2025
Friendly staff kept me updated to date and the car was turned out brilliant
12 March 2025
The advice and support through the purchasing process from our sales advisor Danny was very good. Collection was made easy by the friendly and helpful collection advisor the only disappointment was not getting the full unveiling experience.
18 February 2025
Overall good experience, I was looking for a used BMW X5, but Danny did a great job convincing me to go for new one as I will be cheaper for Monthly payments. Quick and hassle free handover as well. Thanks to Tara and Sergio as well.
04 February 2025
Overall brilliant service. No issues!
04 February 2025
We were informed about every stage of the process.
21 April 2025
Very good service
20 April 2025
Bradley went above and beyond when my car wasn't washed or vacuumed post - full service. very appreciative of his efforts to sort everything out.
20 April 2025
Seen on time
19 April 2025
Very satisfied No complaints
19 April 2025
Waited 2 hours to be told airbags didn't need changing but to be fair some of that time taken up by requested car wash
18 April 2025
I was asked if I would like the car cleaned but it had not been cleaned on my return to pick up
16 April 2025
Good customer service
16 April 2025
despite giving exact specification of the tyres on the car and asking for the same to be fitted, the wrong spec was fitted. That said, Michael agreed to replace them and correct spec were fitted the following week so just inconvenience of 2 visits.
16 April 2025
I have always had very good service at this branch
15 April 2025
Lovely people
14 April 2025
Service very good but was promised a call back from technician which I never received.
13 April 2025
i was not satisfied at all because not only i couldn't get through to customer service and finally when i did i had to wait over a month to get it booked
13 April 2025
Excellent customer service whilst the staff are working under difficult circumstances
13 April 2025
Again while it took a while to resolve issue Had a car Was even offered a bigger one if needed Kept informed by Bradley lol
13 April 2025
As stated above it was professional service at its very best. Stephen James Ruxley pay great attention to their customers in my opinion from the least to the greatest. They treat everyone with the desired level of importance.
13 April 2025
There is Nothing Wrong to Say
12 April 2025
The service is always top notch, however I needed a new tyre ordered and it had not been pumped so the in car sensor would not allow the tyre pressure to reset. I had to return twice for the car to be taken back to the tyre guys to look into it.
12 April 2025
Done on time as agreed All queries answered No problems encountered so far
10 April 2025
I booked in for a brake fluid service , it was completed quickly, service was polite and friendly.
10 April 2025
Yet again exceptional customer service from Danielle
09 April 2025
very prompt
06 April 2025
Very welcoming team
06 April 2025
Car was completed on time
04 April 2025
Everything was good apart from my car arrived in perfect condition and when I collected it my car was covered in dust which I wasn't too happy about especially when I just had the car detailed
04 April 2025
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04 April 2025
They did what they were supposed to
04 April 2025
The staff at Ruxley are always super helpful & welcoming.
03 April 2025
Easy to book a slot; work completed on time.
03 April 2025
Very
03 April 2025
Tomi was very helpful and was able to sort the process of buying my new car promptly.
03 April 2025
Got the job done in know ti.e
03 April 2025
I felt completely unpressured into accepting part exchange offer and purchase of another vehicle.
02 April 2025
They were truthful Amazing
02 April 2025
It was only for a re call recently. I was able to wait in comfort. It only took an hour so as no problem.
01 April 2025
Excellent customer service from reliable and helpful staff.
01 April 2025
No issues whatsoever, friendly staff, job done quicker than expected.
31 March 2025
Excellent friendly and knowledgeable staff. The work was undertaken on the agreed date and completed on time. The only reason I did not ward 5 stars was because I had to wait a month for the appointment.
31 March 2025
Friendly service
31 March 2025
Bradley was very informative. Kept up to date. And I even got a free Hoover and clean of my car
31 March 2025
My car was cleaned inside and out on collection and parked where I dropped it off.
31 March 2025
I'm pleased with the outcome.
30 March 2025
My car needed a new drivers side door seal. I would not have expected it to become detached. The cost was >£500 which I thought was excessive. I agreed to pay it because the didn't think I had much choice.
30 March 2025
Great job
28 March 2025
Elliott was very helpful and kept me informed throughout the process.
25 March 2025
Again down to Michael and Dave
24 March 2025
They made me feel like I was there only customer
24 March 2025
Very helpful
23 March 2025
I'm usually disappointed on this occasion Michael & BMW did what they should have
23 March 2025
Daniella is do helpful. Repairs done quickly and done very well.
22 March 2025
All staff was very friendly and helpful. The recall service was done on the same day.
22 March 2025
Completed the work quickly and efficiently.
18 March 2025
As always it is a great centre for service
17 March 2025
Efficient and well communicated
17 March 2025
Offered a curtesy car when my car work was taking too long, that was really helpful
17 March 2025
Great service and excellent staff
15 March 2025
Great service
13 March 2025
Michael Sly provided all the answers I needed and was clear with his explanations. The car was cleaned as promised and all the required work completed on time, including additional work which I was notified of.
12 March 2025
Excellent service as usual.
12 March 2025
Another very good experience combined with excellent service when my car had a problem two weeks earlier.
11 March 2025
Check in worked fine and the car was ready to collect by 3pm
11 March 2025
Very satisfied. No complaints
10 March 2025
Excellent service.
10 March 2025
Every member of staff is professional and helpful.
09 March 2025
As above.
09 March 2025
I am unhappy that I spent thousands of pounds, and they could not remove the bits of insulation or provide a price to replace the required parts.
09 March 2025
Very good service from SJ Ruxley. They got involved in my outstanding issue and resolved it in a quick and efficient manner.
09 March 2025
Tell staff to be kind and understanding. And try and go the extra mile with the public.
09 March 2025
Cost
08 March 2025
In this day and age it's good to see so many efficient people working in customer relations top marks
07 March 2025
A+
06 March 2025
A special mention for the head mechanic for his time and effort in resolving my issues.I believe his name is Dan.
05 March 2025
Everyone looks very happy with what they are doing there
05 March 2025
Great staff to deal with at this dealership, it's the most important thing besides the car of course. Recently had a terrible experience with a different BMW dealer, needless to say I didn't buy a from that one
04 March 2025
I used the fast lane service so i waited in the showroom. Coffee on tap, pleasant environment, warm welcome on arrival and with a good book in tow the time flew by. And the car was fully valeted too. Excellent.
04 March 2025
My car was returned spotlessly clean inside and out. All paperwork ready.
04 March 2025
I was very satisfied as there was regular communication throughout the duration my vehicle was with Stephen James Ruxley.
04 March 2025
Timely booked, car arranged and timely collected. Can't go better than that.
04 March 2025
Service completed in a timely manner.
03 March 2025
Again, everything done with efficiency
03 March 2025
Amazing service
03 March 2025
A bit chaotic due to the rebuild of the BMW facility but it will no doubt be an improvement when the works are compeleted. However, the actual servicing was performed satisfactorily.
03 March 2025
From purchase to handover good communication, informative, personable and met all my needs
03 March 2025
Purley based on my recent experience
02 March 2025
Couldn't have done more to help!
28 February 2025
I received 3 videos with 3 different assessments for brake pad wear. Waste of your time having 3 people do the same job. Waste of my time if the information is inconsistent.
27 February 2025
My car was damaged during the fitting of my dashcam and I wasn't informed and was left to find it myself
26 February 2025
Once the right tyres arrived it was happy with the outcome although a technician somehow put the wrong tyres on the bigger rims of my X3 and luckily the service team noticed it
26 February 2025
Very happy.Welcome in, Nice place to be
25 February 2025
High quality service and friendly customer care.
24 February 2025
Was a first class experience
24 February 2025
Everything went how it should be, easy to book, friendly staff and a good cafe at reception. Car was fixed in time and they done an amazing job cleaning it.
23 February 2025
Very good
23 February 2025
I was very satisfied
23 February 2025
It was a seamless process.
23 February 2025
I had a service on the 18th February at BMW Ruxley and from when I dropped my car off to when I picked it up. Customer service is 10/10. I was looked after Daniela and Elliot and they were both amazing. I wouldn't chose to go anywhere else!
23 February 2025
Everything was explained well, and professional service always received.
23 February 2025
Been going to Steven James now for 8 years, nothing is too much for them. The staff are amazing.
23 February 2025
Excellent
23 February 2025
Simple to book in. Professional staff when i arrived and didn't have to wait at all.
23 February 2025
MOT, servicing and parts are really helpful and cheerful and also friendly and polite. Had a quote from the bodyshop for a repair. Chap did not appear too bothered and seemed a bit "grumpy". Quote was way overpriced.
22 February 2025
Amazing service. Extremely helpful.
21 February 2025
Daniela was brilliant and helped us with a lot of questions we had.
20 February 2025
All dealings were friendly and details at each step were explained clearly. The repair work is astonishing, I cannot tell it from new. Daniela was lovely to deal with, full of enthusiasm for both getting the right job done and for the brand.
20 February 2025
I was completely surprised how quick they repaired my tire it was very fast.
19 February 2025
Elliot was very helpful and understanding. Thanks for the service you provided.
19 February 2025
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18 February 2025
From walking through the door and being greeted and asked if I wanted a coffee and offered a seat at the nearest available service staff member was a quick painless process
18 February 2025
We were contacted and offered a more convenient time and location for our MOT, there was a guy in the car park assisting if necessary, we were greeted warmly and introduced to Elliott and offered coffee. Outstanding service from Elliott and the team!
18 February 2025
Start to finish excellent customer service from Daniella as always !!
18 February 2025
As I said. The service was good, and quick.
12 February 2025
Gold-star for Danielle please, excellent work and kept me informed throughout my service at Stephen James Ruxley
12 February 2025
Good treatment of me and the car.
11 February 2025
elliot goes the extra mile
11 February 2025
quick and easy check in
11 February 2025
Completed work promptly and car washed too
09 February 2025
Went in for airbag recall. Dropped car at 8:15am. Agent said the job was big and car would be kept overnight. I had not been told this before and I don't live in the area. At 14:00 I was told car ready to collect. Nit happy misinformed!
09 February 2025
It's quite hard to find time to get services, especially when you need to work, so the fast track appointment really helped
09 February 2025
Did what was needed, happy with the work and the person who took the car on an 18 mile road test left a lighter in my car for me, which was a touch.
09 February 2025
Fantastic support from Daniela and team. 10/10.
09 February 2025
Very good service was offered tea and coffee.
08 February 2025
Helpful staff
07 February 2025
As above can't thank Daniela enough.
06 February 2025
Satisfied except for cost of parts
05 February 2025
Very satisfied with work done.
05 February 2025
Everything completed to a high standard. Good communication and happy with the service I received.
05 February 2025
Very good customer service from Daniella
04 February 2025
Check in was a breeze, danny is a star, pick up was the problem.
04 February 2025
Quality experience throughout
04 February 2025
Bradley looked after me extremely well. Kept me updated on progress and was an absolute star
04 February 2025
The check was done on first visit. It was a recall regarding a steering wheel
04 February 2025
Great service and after care. Nothing is too much for them in order to deliver superb customer service.
03 February 2025
Again very pleased with the service and the staff at Ruxley, only disappointing part was they were unable to carry out my MOT this year because of the current building work at BMW Ruxley and the new MOT bay isn't commissioned yet.
03 February 2025
The staff are very professional and helpful,always helpful
03 February 2025
Took a while standing around waiting to be served. Staff could clearly see I was there but were avoiding eye contact. Although I was booked in a for a tyre replacement I wasn't on the booking sheet.
02 February 2025
Five stars although there was an issue with service light needed resetting after hand back it was dealt with very efficiently.
01 February 2025
Great customer service all throughout. From when you walk in and get a well welcome from the receptionist and from person look after you for service too. Car driving great again.
19 April 2025
Both the sales process with Carl and the pick up process with Chloe was brilliant. Couldn't fault either. Sergio could have handled the miscommunication better on the original pick up date - I had to call to find out it wasn't possible on the day.