For expert support and assistance if you’ve been in an accident, please use the app or call 0344 335 0284


Should an accident happen, the last thing you need is the added strain of arranging repairs and dealing with your insurer. This is where BMW Accident Support comes in: a complimentary service available to all BMW drivers, no matter the age or how you purchased your vehicle.

Just give our dedicated team a call straight after the incident, when it’s safe to do so, and we will help you to contact your insurer. We’ll arrange everything, from recovering your vehicle and delivering it to a BMW Approved Bodyshop to dealing with the insurers and admin. You can trust us to soon get your BMW back to its best.

Access anytime through the My BMW app.

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As the BMW owner, you have the legal right to choose where your car is repaired. Insurance companies often fail to make this clear, quickly taking over the decision-making process. By calling BMW Accident Support first, we help put you back in control.

Our dedicated BMW Accident Support team will help you pick the most convenient BMW Approved Bodyshop for you, with recovery and delivery arranged if necessary. And we’ll speak to your insurer to provide information and deal with the admin.

It’s the nicest way to manage a less than ideal situation.


Your BMW deserves the best. From a small scuff to a bigger issue, at our BMW Approved Bodyshops you can trust it will receive the care it deserves from only expertly trained BMW technicians, using only genuine BMW Parts.

We make use of the latest Approved BMW technology and techniques to best repair and maintain your car. All work is covered by a guarantee, with bigger repairs benefiting from a Lifetime Workmanship Guarantee. It’s expert care for your BMW, and peace of mind for you. This means your BMW maintains its original Euro NCAP safety rating. We can even keep you on the move with a replacement vehicle while your BMW is in for repairs.



Accident Call automatically detects if you’ve been involved in an accident and alerts you through the iDrive screen. You will then be prompted to initiate Accident Call and quickly connected to a BMW Accident Support agent, who will arrange for your vehicle to be recovered and share your details with your preferred BMW Approved Bodyshop for repairs. Your dedicated contact at BMW Accident Support will arrange everything with your insurer, so you don’t have to worry.

If your BMW is fitted with BMW Emergency Call, your car will contact Emergency Services automatically in the event of a major incident where airbags are deployed. All new BMWs are fitted with this feature as standard.

Terms and Conditions.

BMW Accident Support is a service operated, administered and provided by Enterprise Rent-A-Car UK Limited on its own behalf. Enterprise Rent-A-Car UK Limited is a company incorporated in England & Wales with registered number 2946689, whose registered office is at Enterprise House, Melburne Park, Vicarage Road, Egham, Surrey, TW20 9FB.


*Lifetime Workmanship Guarantee Terms and Conditions Apply, click here for the full terms and conditions.


Question: What is the guarantee on BMW parts?

Answer: By using Genuine BMW Parts, you can be assured that your vehicle will be restored to the same exacting standards that it was originally created to. In addition, every Genuine BMW Part comes with a two-year, fitted parts warranty. Every one of the 20,000 components that typically make up your BMW is the product of an incredible amount of thought and expertise. Ensure that you receive and retain the best quality and performance by only replacing with Genuine BMW Parts.

Question: How do I know how much my vehicle’s repair will cost?

Answer: You can find out how much the repair work on your BMW will cost by either requesting an estimate or speaking directly with your local BMW Approved Bodyshop.

Question: What do I do if my BMW requires a major repair?

Answer: You can contact BMW Accident Support by calling 0344 335 0284 and have your vehicle towed to a BMW Approved Bodyshop where any major repairs can be carried out. If your BMW has the required technology, you’ll be able to activate the Accident Call feature by responding to the prompt from your iDrive screen. It will detect damage and offer to directly connect you to an agent, who will manage the claims process with your insurer to make sure you and your BMW get the very best care.

BMW Car Insurance.

Protect your new BMW with the cover it deserves with BMW’s fully comprehensive insurance policy. Benefits include: access to a courtesy car whilst yours is being repaired, 24-hour access to motoring legal advice and replacement of broken or damaged glass with no effect on claims discounts.

Do you have any more questions?