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ABOUT STEPHEN JAMES RUXLEY.

Find out more about what we do and our team.

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Meet the team

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Billy Eastwood

Loyalty Manager

Peter Ebeling

Local Business Development Manager

Alex Ferguson

Sales Executive

Luke Cufley

Sales Executive

Nathan Jacobson

Sales Executive

Rob Smirke

Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Pleasure to deal with whilst providing a constant flow of information on the status of your repair or service. Standard of work upon completion was first class.

Service

Very helpful - friendly

Service

They have always been friendly and efficient

Service

All concerned did exactly what I would expect service wise for this kind of vehicle.

Service

The staff at Stephen James Ruxley were very helpful in getting me back in the road, a special thanks goes to Darren who advised me and helped me through the whole process of getting my car back up and running

Service

Because the member of service staff who looked after us on the day was so very pleasant and obliging. He reconnected the blue tooth phone which had come adrift for some reason. He was very kind indeed.

Service

Efficient service

Service

Excellent service

Service

Can't fault the dealer services. Job was complete on time and courtesy wash and general vehical check carried out in addition to the work it went in for.

Service

Did the work on time and cleaned my car

Service

Darren Jenner customer service was excellent very helpful

Service

The representative was very good at her job

Service

Good check in process and efficient

Service

Excellent service, I was also hoping for a courtesy car which would have then been a 10 for me.

Service

Arrangement and completion of service on time

Service

Very helpful

Service

Everything went smoothly and on time.

Service

Work done in a timely manner.

Service

In short time you sorted out the car problem. Very happy.

Service

Prompt service with helpful information.

Service

The staff are a credit to BMW

Service

Good service and communication from the team.

Service

Very happy with the Service department and darren the advisor who i have dealt with

Service

I can't recommend Stephen James, Ruxley highly enough. I can't remember the last time I received such excellent customer service and more importantly customer care. Friendly staff :)

Service

Always done a satisfactory job

Service

Got booked in very quickly and the done the repair.

Service

The service personnel did everything the could including arranging a price reduction as the car was out of warranty

Service

The health check report and video is very thorough.

Service

Job done on time

Service

Very satisfied

Service

everything from booking onwards went like clockwork

Service

Easy to book in and very good well spaced waiting area for clients.

Service

A video was sent to me showing condition of car, the service receptionist explained everything that I needed to know.

Service

Very clean and tidy premises as well

Service

Efficient and friendly service

Service

Prompt polite service, knowledgable staff, pleasant environment

Service

Easy and painless process from start to finish.

Service

Work carried out as specified.

Service

Booked car for a 1hour MoT but had to cancel at last minute. Phoned BMW, they were most helpful and understanding, and they fitted me in later that day! Brilliant

Service

Dan Cosby and Dan Hunt provided amazing customer service!

Service

Easy to book, useful video on the state of the car and overall good service

Service

The service and MOT were carried out thoroughly and I was able to wait on the premises until they had been completed.

Service

Nice guys, efficient

Service

They advised us on everything that needed doing and for us to make the decision whether to carry on

Service

Part took longer to arrive then first said but fitted quickly and called to tel me

Service

Very good and efficient service

Service

The contact response from workshop good

Service

Easy to book a service and even had a personal phone call the day before to check if all was still ok to bring the car in. Excellent customer service!

Service

Very impressive cosmetic paint "smart repair" undertaken, car looks as good as new!

Service

I think the cars are serviced properly rather than go to a back street garage. I've had bad experiences with other garages.

Service

easy to book on line

Service

See above and the service reception team were as efficient as ever

Service

Services manager is always so accomodating, bubbly & helpful

Service

Very efficient timely friendly service.

Service

A good experience all round delivered by friendly, helpful staff who know what they are doing.

Service

My car service was completed as requested and an MOT test carried out.

Service

Great

Service

Great team and great service. Also, my other half lost her wallet by accident when picking up the car. The gentleman that helped her was amazing... very calm, helped find it and also gave a courtesy call after - he went above and beyond!

Service

Always on point and reliable

Service

Process was easy and any questions I had were dealt with efficiently

Service

Again good customer service

Service

Good proper service to customer

Service

they provided excellent customer service

Service

Good customer service

Service

The whole team of staff were committed to ensuring that everything went completely smoothly

Service

Very good with the whole experience great getting updates and video of the service

Service

The staff were friendly and polite which makes bmw's service really excellent

Service

Car finished on time with no dramas

Service

Good staf

Service

Mark was extremely efficient, helpful and friendly as were everyone I dealt with, I also found the informational video link of my car very helpful.

Service

Just really good service. even to the point where they run through the settings on my car for me to show me how to set up gesture control etc.

Service

Booking in, collection and communication during the service were all faultless

Service

From seeing the assets for the first time to having a test drive to then picking up the vehicle was Saturday which I was very please with

Sales

Trouble free, seamless process

Sales

Everyone was so chatty and made it all very special

Sales

Process was extremely pleasant and helpful. Nathan Jobson could not help too much and was very knowledgeable and friendly

Sales

Every time I had reason to contact the BMW centre I was dealt with on time and in a courteous manner.

Sales

They found me a car very quickly and it was delivered on the date specified. Had small problem with BMW Finance which was sorted out by sales team very quickly

Sales

Could not think of any improvements needed

Sales

Excellent customer service

Sales

Found it very comfortable environment with an experienced sales person Giving me plenty of information

Sales

There was a delay on the time of delivery but that was due COVID. We were kept informed throughout and handover was easy.

Sales

Very professional knew the job made it easy