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ABOUT STEPHEN JAMES RUXLEY.

Find out more about what we do and our team.

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Meet the team

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Billy Eastwood

Loyalty Manager

Peter Ebeling

Local Business Development Manager

Alex Ferguson

Sales Executive

Luke Cufley

Sales Executive

Nathan Jacobson

Sales Executive

Rob Smirke

Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

everything from booking onwards went like clockwork

Service

Easy to book in and very good well spaced waiting area for clients.

Service

Very clean and tidy premises as well

Service

A video was sent to me showing condition of car, the service receptionist explained everything that I needed to know.

Service

Efficient and friendly service

Service

Prompt polite service, knowledgable staff, pleasant environment

Service

Work carried out as specified.

Service

Booked car for a 1hour MoT but had to cancel at last minute. Phoned BMW, they were most helpful and understanding, and they fitted me in later that day! Brilliant

Service

Easy and painless process from start to finish.

Service

Dan Cosby and Dan Hunt provided amazing customer service!

Service

Easy to book, useful video on the state of the car and overall good service

Service

The service and MOT were carried out thoroughly and I was able to wait on the premises until they had been completed.

Service

Nice guys, efficient

Service

They advised us on everything that needed doing and for us to make the decision whether to carry on

Service

Part took longer to arrive then first said but fitted quickly and called to tel me

Service

Very good and efficient service

Service

Easy to book a service and even had a personal phone call the day before to check if all was still ok to bring the car in. Excellent customer service!

Service

The contact response from workshop good

Service

I think the cars are serviced properly rather than go to a back street garage. I've had bad experiences with other garages.

Service

Very impressive cosmetic paint "smart repair" undertaken, car looks as good as new!

Service

easy to book on line

Service

See above and the service reception team were as efficient as ever

Service

Services manager is always so accomodating, bubbly & helpful

Service

Very efficient timely friendly service.

Service

A good experience all round delivered by friendly, helpful staff who know what they are doing.

Service

Great

Service

Always on point and reliable

Service

Great team and great service. Also, my other half lost her wallet by accident when picking up the car. The gentleman that helped her was amazing... very calm, helped find it and also gave a courtesy call after - he went above and beyond!

Service

My car service was completed as requested and an MOT test carried out.

Service

Good proper service to customer

Service

Again good customer service

Service

Process was easy and any questions I had were dealt with efficiently

Service

they provided excellent customer service

Service

Good customer service

Service

The whole team of staff were committed to ensuring that everything went completely smoothly

Service

Very good with the whole experience great getting updates and video of the service

Service

Car finished on time with no dramas

Service

The staff were friendly and polite which makes bmw's service really excellent

Service

Just really good service. even to the point where they run through the settings on my car for me to show me how to set up gesture control etc.

Service

Mark was extremely efficient, helpful and friendly as were everyone I dealt with, I also found the informational video link of my car very helpful.

Service

Good staf

Service

Booking in, collection and communication during the service were all faultless

Service

Very good customer service

Service

No problem s and helpful

Service

Although an older car feel we receive the same level of customer service.

Service

Responsive and professional.

Service

Paul Robinson is always helpful when the car is booked in through him at Ruxley BMW.

Service

Very helpful

Service

Very satisfied

Service

Service excellent, especially grateful for the reduction in cost of essential repair in view of the low mileage and relatively new vehicle.

Service

Alex looked after my car, I asked for a couple off extras checking the tyre pressures and topping up my water washers and it want too much trouble at all and even got my car ready for when I collected it at midday

Service

Treated with respect and kept fully informed throughout.

Service

Very quick service kept me up to date with car service..

Service

Great attention to customer service

Service

Happy with everything

Service

They always do your health check giving you the opportunity to rectify any problems

Service

Great service, good value for money.

Service

Elliot in vehicle service department provided an extra to the scheduled service which was completely unsolicited. Mali in body shop completely resolved an issue with wheel repairs. Both staff exceeded my expectations. Thanks.

Service

Everything carried out efficiently

Service

Completely satisfied

Service

I have dealt with Darren Jenner on a number of occasions now and I have never had an issue with the service that he provides. He is courteous, efficient and professional and I would not hesitate to deal with him or Stephen James again in the future.

Service

staff were excellent and helped me out with dashboard problems after service.

Service

Service is always excellent

Service

Problem identified and sorted quickly, BMW Insured Warranty proved of little use though as apparently rusted dust shield on rear driveshaft not covered. Very good service from Stephen James however!

Service

Communication throughout the day is exactly what I expected and advised. I was not left wanting to chase up on progress.

Service

Did everything booked for no extras

Service

Service completed on time

Service

All went smoothly

Service

Happy with service

Service

The service videos sent to customers are a very good extra. The work is always excellent.

Service

They were extremely thorough and very helpful

Service

The check was fast and very clear on the outcome.

Service

Client service was excellent.

Service

It was a seamless experience, everything was handled so smoothly.

Service

The service and friendliness of the staff at Stephen James has always been excellent. The quality of the work is second to none.

Service

An easy process and prompt delivering the service

Service

Arrangements are established to give you a fast and stress free experience

Service

Nice Friendly staff

Service

Good service, all work completed satisfactorily.

Service

Excellent service

Service

From entering the building I greet by everyone with the same respect

Service

They found me a car very quickly and it was delivered on the date specified. Had small problem with BMW Finance which was sorted out by sales team very quickly

Sales

Could not think of any improvements needed

Sales

Excellent customer service

Sales

Found it very comfortable environment with an experienced sales person Giving me plenty of information

Sales

There was a delay on the time of delivery but that was due COVID. We were kept informed throughout and handover was easy.

Sales

Very professional knew the job made it easy

Sales

Despite the difficulties caused by the pandemic my enquiry was dealt with speedily and efficiently. The sales executive was knowledgeable and offered a competitive deal.

Sales

Very satisfied. Nathan Jobson was awesome and so helpful.

Sales

I was very satisfied with the experience the ruxley branch give me, they was very friendly and helpful and answered all questions I had

Sales

The process was smooth and hassle free. Being in the covid epidemic all precautions were taken effortlessly.

Sales

As in my previous answer ,the staff were very polite,respectful and informative.