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Service was good
It was a quick and efficient service, well adapted during the covid pandemic and following protocols, friendly staff
My Lee and the team were great - kept me informed very quick to quote on the work and complete the whole job.
No complaints . I went for the egr cooler to be changed which was free of charge, but I was treated like a paying customer
Staff are very helpful and friendly. There was no delay in the service and outside of Covid-19 restrictions the clean is always much appreciated.
Done quickly and efficiently. Informed of other items that needed attending to.
The car was finished on time no impact on my day
Easy to book. Job done.
Treat very well
I'm happy with all work carried out but car wasn't cleaned as usual. But maybe this was due to the Covid situation.
Did what you said you would do on time.
Polite and friendly staff. From my initial visit when I first bought the car through to servicing or warranty issues they have been attentive and helpful. I feel comfortable leaving the vehicle in their care. A goodwill repair was also made.
Fixed problem very well
Quick diagnosis, quick rectification, pleasant to do business with.
The people at Stephen James are like family to me . They take care of my 2 cars as I have a high standard and I love my cars , that's why I look after the staff. If you know me you will understand. Thank the staff for looking after me RON W x??
Timely service and excellent staff
very easy to book and simple to drop off and collect. Kept well informed throught and like the added personal touch with the video analysis
Kept me updated with my car
Had the cameras installed, when I picked the car up the technician came out to explain the system and to link my phone to the cameras, very pleasant young man and very patient explaining things
Service carried out and completed. Simple process including the COVID 19 precautions. Well done
Nothing great nor bad
All went to plan. Kept up to date and dealt with promptly.
First class job
The work requested was carried out as described at time of drop off and good honest advice given post survey.
Always professional when I attend.
I had the engine light came on the dash board. It was a Friday and I had the buyer to come to collect the car on the Sunday. I was panicking an explained to the service team who managed to have it fixed within 2 hours.
Tom Lee is extremely thorough in his work. I particularly commend him as I do Elliot.
Quick and staff very professional-
I was dealt with professionally and efficiently.
Very good service all round
Great experience, all staff were polite and informative
Service staff were most helpful despite the current constraints of the COVID 19 situation so was completely satisfied
As I have mentioned before it was 5 star experience
I was quite pleased with the finished result
I have always had excellent service ,the staff are very helpful ,always willing to explain things as I am not mechanical minded and very pleasant .
Can't fault something that didn't go wrong.
Short waiting times for an appointment, good communication throughout
Unfortunately on collection day the DVLA system crashed so we were unable to register the new vehicle to me, but Nathan and Simon Hughes, looked after me, provided me with a courtesy vehicle and also paid for a very nice lunch for me and my family
They have consistently been one of the best purchasing experiences I have had, and their commitment to after sales service is second to none.
They tried their best in difficult circumstances and were always polite, friendly and helpful.
Luke was great I said what I was looking for And he came back to me with a better package that the original one sorted out delivery to suit me, excellent service
They provided me with everything that I needed and explain everything through out the process
The process of purchasing my new car was very straightforward and despite Covid restrictions the dealership were very accommodating, professional and transparent
Stephen James Ruxley are friendly, professional and knowledgeable. They make one feel at ease, and do not pressure one into anything that is not wanted. They respect one' s budget.
Dealer was brilliant and couldn't do enough to help
The sales person Nathan was very quick to respond if I left messages to call me back regarding question regarding my car.
Delighted with the service to finalise signatures electronically.. That was made very easy thanks to Fleur. Again delighted at the video prepared by Joel on the day of delivery. He couldn't have been more helpful
Very much like my first answer, a first class service
covid 19 caused a few problems at the start luckily the staff on site were very helpful and i was given a loan car for 3 months before my car arrived