Clearly explained everything

They went further than any other company I have used , the video of the work and condition was very good

Staff are friendly but bottom line is i didn't get what i asked for. When i dropped off they rang to advise price but i have a service plan which they should know about. Not sure i got what they originally priced for before i said i have a plan.

Because I have had the car 3 months, and the video I was sent has told me that I need 3 new tyres as there is too much deviation between the 4. This should have been checked and rectified before the car was sold. I have put in an official complaint

Ease of booking online and checking in at the service desk on the day. Good communication from staff regarding work to be done and when car would be ready.

My oil light came on the next day, telling me that I was below the minimum level and I had to fill with a new bottle of oil. I was under the impression that this ha been done during the service?

A new tyre was fit ted as part of the work carried out, I had to return to the garage the next day as there was a problem with the valve - this was not exactly convenient and is why I am only giving 3 stars.

I was ignored waiting in front of the service reception by one lady and about 7 guys. Rediculous loads of people doing nothing. The receptionist did not acknowledge me or even care I was waiting and her service after was very lacking! Won't come back

The experience was poor due to stat not being aware of my booking and charges for additional requirements Difficulty finding manager to speak to and no return of phone calls

Every time I go there.They look after me ??

Good service at ruxley. However the above let it down.

The issue was fixed and communication has been really good. However, I was being given a free car wash and hoover inside which was not done. The car given to me was full of dirt from outside n inside. If BMW has such cleaning standards , it's a waste

ACE dashcam was installed - abit disappointed that no one showed me how it works, connecting to phone etc. Instructions booklet not the most easy to understand.

Great service, both front of shop and in the workshops

You didn't let me know that I needed neew brake pads until very late in the afternoon, so I ended up waiting over an hour in Service Reception

It was quick. I liked the surroundings while I waited. I liked that they washed the car and I liked the video check of the car by the mechanic. The chap who dealt with me was very polite and professional too.

I would have liked to be told roughly how long the service was going to be as a disability customer I'm quite restricted as to where to go.

Nice people, on time, efficient service, and a valet.

Stephen James gives excellent service. Courteous staff. Better than I ever received at coopers of Croydon. Further to travel but worth it for there service

The courtesy shown to cstomers

Yet again on return of car ,my dash cam had been disconnected and positioned changed

Minimal waiting, good value / customer service. Comfortable waiting area, courtesy car wash

I wasnt given the Service cost until the keys were handed over (this should have been advised to me when i booked the service). Costs were a lot more than expected and luckily i had enough funds in the bank to cover it.

Quick service turnaround and my rather dirty car was presented to me sparkling clean. There was a mix up with the date of my service in that my car was not expected, but the potential problem was handled efficiently.

Everything was fully explained and I was kept informed. Would have been 5 stars but it was expensive!

Again everything we asked for was never too much trouble. At no time was I left feeling like my perfectionist requests were an inconvenience. Great customer service skills.

I would say BMW is a top brand but the service after sales does not match the reputation.

Fast service.

Did the job no complaints

Great services as always

Clean and tidy only disappointment was coffee machine out of order

Very satisfied would highly recommend

After initial hiccup in the vehicle ordering process the situation was handled very professionally by the sales team and to my complete satisfaction.

Can't find anything to fault the Ruxley people.