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The work was done as projected. The cameras are working well.
Service completed in the agreed time.
Professional and helpful service personal.
First class service from first class staff
Felt comfortable with the implementation of safety procedures to prevent COVID that have been put in place
All arrangements made easy. Work carried out to the highest level. Service very friendly and efficient. Usual.
Steve James Ruxley always supply a good service
Same day service provided and Tyres changed.
All went well. Staff kept me appraised of what was going on.
The team (Alex) informed me of the recall notice when I booked which was carried out within the requested timeframe
Very punctual during the whole service. Great idea sending the video about the car status
Solved my problem with the power steering quickly and efficiently
Excellent service and staff very polite and helpful
Helpful staff, completed on time, went over and above
Easy to book, smooth process and love the video to support the works needed
Quick service great communication
As usual they did everything to a high standard despite having to comply with the ever changing Covid19 requirements.
Video presentation was a nice touch, seeing what the service engineer was talking about at the same time
Very efficient - The garage called the day before the service & informed me how they are working in the current covid crisis. The service was done on time and ready to collect as stated. I was sent a video with details of the status of my car.
Met my needs
MOT was completed within reasonable time. When I was contacted by your service dept I could not pick up my car until the next day because of an emergency situation at work. It's reassuring to know that my car was safe and secured with you. Thanks
5star service -as always
Easy to book my car in. Work completed promptly and within estimate, remedial work explained clearly by my contact.
I had a few issues with the servicing, the branch manager, Carla, resolved all my concerns in a professional manner.
The problem has been resolved very quickly and now my car drives like new.
Great service all round!
Easy process to drop off vehicle and contacted with any updates
Received a video message update from the vehicle technician keeping me informed.
Unless you research the prices of the BMW 'Value Service' yourself you are never offered the same pricing if you book the car in over the telephone. This I feel is wrong and should be offered across the board if the vehicle is 3yrs and older
The service took longer than the 90 minutes promised
Good service - courteous staff
Good professional service.
I waited for my vehicle and was treated well by staff
Well thought out covid measures
Job completed on time
Good staff, good service
Although you had a problem after servicing my car and kept it overnight, I was still satisfied with service and kept informed of what was happening
Always good service
All carried out as explain and as per price quoted
It was a quick and efficient service, well adapted during the covid pandemic and following protocols, friendly staff
Service was good
No complaints . I went for the egr cooler to be changed which was free of charge, but I was treated like a paying customer
My Lee and the team were great - kept me informed very quick to quote on the work and complete the whole job.
Staff are very helpful and friendly. There was no delay in the service and outside of Covid-19 restrictions the clean is always much appreciated.
Friendly and welcoming. Delt with the changes of the car that was needed for a disability
everyone was so helpful. I can't remember the name of the man who took me through everything my car can do and how to work it all but he was fantastic and so friendly. The whole experience was easy and positive. Peter was there to help too
Luke Cufley is the staff member who sold me my new vehicle. I cannot find words to expressed how pleased I am with him, his business acumen and approach. I'm not a person who shops online but he managed to sell me a car without even seeing it.
Everyone was courteous and polite and we were made to feel like valued customers. We noticed a scratch on the car when we got home and this was dealt with quickly and without aggravation which was greatly appreciated.
All went smoothly and was a pleasant experience
I felt looked after throughout from the initial viewing, through to purchase then the pick-up.
Alex was always positive and obviously enjoyed what she does
again very simple from start to finished
Salesman was very on the ball and helpful.
Salesman (Luke) was keen and polite. He tried very hard to get our first choice of car. When this did not work out he helped us to get second choice speedily and went through all the paperwork efficiently
The service I received as a customer from Tobias was fantastic, and made this an exciting and enjoyable experience.
I was very satisfied with this experience and I will come back for a third time in a few years.
Nathen Jobson is a credit to your company & explained everything in fine detail,we spent time choosing our next car & the paperwork was made easy,everyone at Ruxley always are helpful,from the greeting at the door to servicing n sales
It was a great experience the only let down was that collection was delayed however this is understandable
Was amazed! I only came in for a software reset on my old BMW and the next thing i know i was driving a brand new BMW away the same day!
Courteous and very helpful staff but also professional
Unfortunately on collection day the DVLA system crashed so we were unable to register the new vehicle to me, but Nathan and Simon Hughes, looked after me, provided me with a courtesy vehicle and also paid for a very nice lunch for me and my family
They have consistently been one of the best purchasing experiences I have had, and their commitment to after sales service is second to none.