Booked in, turned up, waited, done. Nice clean car too.
It was good except that upon arrival my car wasn't on the Service List. But was still accepted, this thus delayed the service completion by just over 30 minutes.
Booked service about 5 weeks ahead of date, on arrival 5 weeks later, there were no courtesy cars available, despite the early booking. Was offered lift to station, but not possible to get to work by train.Had to rebook for 4 weeks later. Wasted time
Nearly every time I used your service department i had problems including damage to my vehicle while in your care
To complete the repair took two visits.
Dear Mr Cork, thank you for your feedback. I'm sorry we did not fix the issue first time round and I appreciate this caused an inconvenience to yourself. There was an issue with the programming which we failed to spot. We hope we can restore your faith in us on any future visits
I had a number of items wrong with the vehicle and you did them all, no fuss at all.
Dear Mr Luhmann, thank you for your feedback & 5 Star rating. I'm pleased you were 100% completely satisfied on your recent service visit
The lady who dealt with my service was exceptional
Dear Mrs Chapell, thank you for your feedback & 5 Star rating. I'm pleased you were 100% completely satisfied on your recent service visit. The team will be delighted with your comments
Quick and easy
Dear Mrs Olson, thank you for your feedback. I'm pleased you were happy on your recent service visit
The can had to be returned with the same fault. A lot of difficultly in getting a curtesy car even though the vehicle was in the workshop for an extended period
Dear Mr Higgs, thank you for your feedback. I'm sorry we failed to rectify the fault and you had to return for a repeat visit. We will do our best to restore your faith in us on any future visit
No problems
Dear Mr Ray, thank you for your feedback. I'm pleased you were happy on your recent service visit
I dropped my car off at 8am and requested that it would be ready before 4pm. All that was needed was for the service light to be reset. I had to call just before 4 to find out what is happening only to be told the car hadn't been looked at yet.
Dear Mr Parkinson, thank you for your feedback. I understand your disappointment regarding your recent visit and I'm sorry we didn't do a very good job of communicating with you. We have discussed this amongst the team and will improve
The service team listened to me and then took me and my car for a test drive to locate the issue . Fast service and got my car back quick
Dear Mr Bushnell, thank you for your feedback & 5 Star rating. We are delighted you were 100% completely satisfied on your recent service visit
Loan car provided, check in and collection was slick
Dear Mr Coole, thank you for your feedback. I'm pleased you were happy on your recent service visit
I was told the car needed to be left for the day when all that was required was to fix a seat belt and change a light bulb. Clearly all the clever BMW technology fails when it comes to the simple process of assessing and scheduling hours for work.
Dear Mr Lotter, thank you for your feedback. I'm sorry you felt the time taken to rectify the issues with your car was too long however sometimes the simplest of jobs take longer than you think. I'm pleased we were able to rectify the fault and all is well with the car now
Nice touch with video under the car (although couldn't hear most of the technician's commentary). Car drives noticeably better after servicing
Dear Mr Clancey, thank you for your feedback & 5 Star rating. We are delighted you were 100% completely satisfied on your recent service visit
Completely satisfied with service department
Dear Mr Ellson, thank you for your feedback & 5 Star rating. We are delighted you were 100% completely satisfied on your recent service visit
Service was completed without fuss, Georgia Knight was attentive and superb to communicate with.
Dear Mr Hobbs, thank you for your feedback & 5 Star rating. We are delighted you were 100% completely satisfied on your recent service visit
Quick service and having my car cleaned was a added bonus
Dear Mr Djemal, thank you for your feedback. I'm pleased you were happy on your recent service visit
Quickly diagnosed the problem, kept me mobile with a loan car, fixed and ready to go the next day, Perfect.
Dear Mr Foale, thank you for your feedback & 5 Star rating. We are delighted you were 100% completely satisfied on your recent service visit
Fantastic staff at the service desk ,and a Speacilist mention to James in the parts department who has helped me considerably with numerous parts for my Alpina.Nothings ever a problem and good communication which is very important to me
Dear Mr Anderson, thank you for your feedback and 5 star rating. Fantastic service is what we strive for and I know James will be grateful to receive such positive feedback. Thank you for choosing Stephen James Ruxley
Job done as described and staff were helpful
Dear Mr Hussein, thank you for your feedback and 5 star rating. I'm pleased you were 100% completely satisfied on your recent service visit
Went out of their way to assist with timing, even though they were extremely busy
Dear Mrs Norburn, thank you for your feedback and 5 star rating. I'm pleased you were 100% completely satisfied on your recent service visit
The service dept, has, it appears taken their time and sorted the issues with the car.
Dear Mr Simpson, thank you for your feedback. I'm pleased we have rectified the issue with your car and you were happy on your recent service visit
Great customer service.
Dear Miss Perry, thank you for your feedback and 5 star rating. I'm pleased you were 100% completely satisfied on your recent service visit
The length of time the service took was good. The mini valet is a nice touch. And the cost is reasonable.
Dear Mr Hossain, thank you for your feedback. I'm pleased you were happy on your recent service visit
No problems at all
Dear Dr Hussein, thank you for your feedback and 5 star rating. I'm pleased you were 100% completely satisfied on your recent service visit
I was kept informed about the progress of my service and having asked to have my tyres checked I received a text whilst waiting in reception showing the wear on each tyre and the tread depth. Very impressive.
Dear Mr Payne, thank you for your feedback and 5 star rating. I'm pleased you were 100% completely satisfied on your recent service visit
The first time my car was booked which was 3-4 weeks after calling in I had taken annual leave and the car wasnt even looked at the whole day it was there. It had faulty lights due to an electrical problem so had to continue to drive like this.
As above, but could not provide a courtesy car.
Dear Mr Jones, thank you for your feedback. I am sorry we could not provide a courtesy car on this occasion. We do offer courtesy cars at time of booking but there is a slightly longer wait time for one. Sorry for any inconvenience caused
Service was carried out at the given time with no fuss
Dear Mr Peile, thank you for your feedback and 5 star rating. I'm pleased you were 100% completely satisfied on your recent service visit
It was of highest quality
Dear Mr Kappala-Ramasamy, thank you for your feedback and 5 star rating. I'm pleased you were 100% completely satisfied on your recent service visit
simple service delivered as promised
Dear Mr Stoor, thank you for your feedback and 5 star rating. I'm pleased you were 100% completely satisfied on your recent service visit
Went through all the controls, followed me home in the new car as i was on my own
Dear Mr Maclean, thank you for your feedback & 5 Star rating. I'm pleased you were 100% completely satisfied with your recent purchase. Thank you for choosing Stephen James Ruxley and enjoy your new BMW
Our Salesperson, Rob Smirk, looked after us the whole time during our visits to the showroom. Nothing was any bother for him or his colleagues. The showroom itself was a pleasant place and the coffee was excellent!
Dear Mr Orton, thank you for your feedback & 5 star rating. Rob will be delighted to receive such positive comments. Thank you for choosing Stephen James Ruxley and enjoy your new BMW
I had a seamless purchase from finding the car, financing the car to collecting the car. The collection was especially meaningful as Toby arranged it as a surprise for my youngest daughter and now she has a very special lifelong memory.
Dear Mr Boyce, thank you for your feedback & 5 star rating. Tobi is blown away by your kind comments and we are delighted to hear you had a special experience. Thank you for choosing Stephen James Ruxley and enjoy your new BMW
dedicated attendance
Dear Mr Oginni, thank you for your feedback & 5 star rating. I'm pleased you were 100% completely satisfied with your recent purchase. Thank you for choosing Stephen James Ruxley and enjoy your new BMW
well informed and easy to manage
Dear Mr Joy, thank you for your feedback & 5 star rating. I'm pleased you were 100% completely satisfied with your recent purchase. Thank you for choosing Stephen James Ruxley and enjoy your new BMW
Terry Farlow was absolutely brilliant, highly professional and together with the rest of the BMW Ruxley team I can't praise them enough.
Dear Mr Osborne, thank you for your feedback and 5 star rating. Terry will be delighted to receive such positive comments. Thank you for choosing Stephen James Ruxley and enjoy your new BMW
Kuldip made my purchase of my new X2 car effortless and made me feel a valued customer
Dear Mr Wakeling, thank you for your feedback and 5 star rating. I'm pleased that Kuldip made your purchase effortless and you were 100% completely satisfied. Thank you for choosing Stephen James Ruxley and enjoy your new BMW
Stephen James Ruxley
Sidcup
