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ABOUT STEPHEN JAMES RUXLEY.

Find out more about what we do and our team.

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Meet the team

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Paul Chitty

Used Car Manager

Simon Hughes

Business Manager

Billy Eastwood

Loyalty Manager

Peter Ebeling

Local Business Development Manager

Dave Shivshankar

Sales Executive

Alex Ferguson

Sales Executive

Adam Lenton

Sales Executive

Gary Speight

Sales Executive

Luke Cufley

Sales Executive

Nathan Jacobson

Sales Executive

Phillip Lyon

Sales Executive

Rob Smirke

Sales Executive

Sam Small

Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Did everything booked for no extras

Service

Communication throughout the day is exactly what I expected and advised. I was not left wanting to chase up on progress.

Service

Service completed on time

Service

All went smoothly

Service

Happy with service

Service

The service videos sent to customers are a very good extra. The work is always excellent.

Service

They were extremely thorough and very helpful

Service

The check was fast and very clear on the outcome.

Service

Client service was excellent.

Service

An easy process and prompt delivering the service

Service

It was a seamless experience, everything was handled so smoothly.

Service

The service and friendliness of the staff at Stephen James has always been excellent. The quality of the work is second to none.

Service

Nice Friendly staff

Service

Arrangements are established to give you a fast and stress free experience

Service

Good service, all work completed satisfactorily.

Service

Excellent service

Service

From entering the building I greet by everyone with the same respect

Service

Quick and easy and kept informed

Service

I am very pleased about stepen James Ruxley

Service

Good service

Service

Went above and beyond

Service

He made me aware of what was going on.

Service

Bought up a problem with the car and the team act on it straight away .

Service

Prompt,fast, professional service

Service

Efficient service and was kept informed of progress

Service

Solved problem

Service

staff very polite and helpful

Service

Again the after sales was brilliant and the price for work was as described.

Service

Nothing to complain about.

Service

Booking is easy to do online given current working conditions. Dropping off and collecting car were easy again given the Covid restrictions.

Service

Very well treated and kept informed when car was ready

Service

Hassell free

Service

they fixed the fault quickly and there was no charge.

Service

Very quick and thorough.

Service

Very quickly dealt with. Confirmed by phone the day before. Waiting area could have been more comfortable although it appeared to be complying with social distancing. Was not offered a drink although that may have been COVID related. No car wash.

Service

ease of booking, good communication

Service

Professional diagnosis and repair ensuring the fault was fixed for good.

Service

Helpful and professional staff

Service

Good service

Service

Always excellent service

Service

Darren in service was most helpful

Service

Salesman was very helpful

Service

All staff encountered were helpful

Service

Sorted out the issues and was very helpful

Service

I appreciate being kept informed

Service

Battery replaced quickly.

Service

work done to a high standard and on time

Service

Polite and attentive

Service

Speedy service, pleasant helpful staff

Service

Very transparent in the work carried out. Short video of car and the work carried out.

Service

Completed on time

Service

Super, personal service

Service

My service was quick, efficient and I was fully kept up to date with what was happening. The video sent via text was really helpful and I was shocked to see my tyre in such a state!

Service

Got the job done on my software update

Service

The Gentleman who looked after us was very welcoming and professional under the current restrictions

Service

Couldn't of asked for a better service from Darren Jenner

Service

The service plan is good value for money.

Service

I was very satisfied with the experience the ruxley branch give me, they was very friendly and helpful and answered all questions I had

Sales

The process was smooth and hassle free. Being in the covid epidemic all precautions were taken effortlessly.

Sales

As in my previous answer ,the staff were very polite,respectful and informative.

Sales

It was professional.

Sales

Really great service during difficult times.

Sales

Good service from sales man

Sales

Good options, maintained a good pace of sales support without being pushy.

Sales

Alex was fantastic, she went above and beyond for me