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easy to book on line
See above and the service reception team were as efficient as ever
Services manager is always so accomodating, bubbly & helpful
Very efficient timely friendly service.
A good experience all round delivered by friendly, helpful staff who know what they are doing.
My car service was completed as requested and an MOT test carried out.
Great team and great service. Also, my other half lost her wallet by accident when picking up the car. The gentleman that helped her was amazing... very calm, helped find it and also gave a courtesy call after - he went above and beyond!
Always on point and reliable
Good proper service to customer
they provided excellent customer service
Again good customer service
Process was easy and any questions I had were dealt with efficiently
Good customer service
The whole team of staff were committed to ensuring that everything went completely smoothly
Very good with the whole experience great getting updates and video of the service
The staff were friendly and polite which makes bmw's service really excellent
Car finished on time with no dramas
Mark was extremely efficient, helpful and friendly as were everyone I dealt with, I also found the informational video link of my car very helpful.
Booking in, collection and communication during the service were all faultless
Just really good service. even to the point where they run through the settings on my car for me to show me how to set up gesture control etc.
Very good customer service
No problem s and helpful
Paul Robinson is always helpful when the car is booked in through him at Ruxley BMW.
Responsive and professional.
Although an older car feel we receive the same level of customer service.
Service excellent, especially grateful for the reduction in cost of essential repair in view of the low mileage and relatively new vehicle.
Treated with respect and kept fully informed throughout.
Alex looked after my car, I asked for a couple off extras checking the tyre pressures and topping up my water washers and it want too much trouble at all and even got my car ready for when I collected it at midday
Great attention to customer service
Very quick service kept me up to date with car service..
Happy with everything
They always do your health check giving you the opportunity to rectify any problems
Great service, good value for money.
Elliot in vehicle service department provided an extra to the scheduled service which was completely unsolicited. Mali in body shop completely resolved an issue with wheel repairs. Both staff exceeded my expectations. Thanks.
Everything carried out efficiently
I have dealt with Darren Jenner on a number of occasions now and I have never had an issue with the service that he provides. He is courteous, efficient and professional and I would not hesitate to deal with him or Stephen James again in the future.
staff were excellent and helped me out with dashboard problems after service.
Service is always excellent
Problem identified and sorted quickly, BMW Insured Warranty proved of little use though as apparently rusted dust shield on rear driveshaft not covered. Very good service from Stephen James however!
Service completed on time
Did everything booked for no extras
Communication throughout the day is exactly what I expected and advised. I was not left wanting to chase up on progress.
All went smoothly
Happy with service
The service videos sent to customers are a very good extra. The work is always excellent.
They were extremely thorough and very helpful
The check was fast and very clear on the outcome.
Client service was excellent.
The service and friendliness of the staff at Stephen James has always been excellent. The quality of the work is second to none.
An easy process and prompt delivering the service
It was a seamless experience, everything was handled so smoothly.
Nice Friendly staff
Arrangements are established to give you a fast and stress free experience
Good service, all work completed satisfactorily.
From entering the building I greet by everyone with the same respect
I am very pleased about stepen James Ruxley
Quick and easy and kept informed
He made me aware of what was going on.
Went above and beyond
Bought up a problem with the car and the team act on it straight away .
Prompt,fast, professional service
Efficient service and was kept informed of progress
Again the after sales was brilliant and the price for work was as described.
Nothing to complain about.
staff very polite and helpful
Booking is easy to do online given current working conditions. Dropping off and collecting car were easy again given the Covid restrictions.
Very well treated and kept informed when car was ready
they fixed the fault quickly and there was no charge.
Very quick and thorough.
Very quickly dealt with. Confirmed by phone the day before. Waiting area could have been more comfortable although it appeared to be complying with social distancing. Was not offered a drink although that may have been COVID related. No car wash.
Very professional knew the job made it easy
Despite the difficulties caused by the pandemic my enquiry was dealt with speedily and efficiently. The sales executive was knowledgeable and offered a competitive deal.
Very satisfied. Nathan Jobson was awesome and so helpful.
I was very satisfied with the experience the ruxley branch give me, they was very friendly and helpful and answered all questions I had
The process was smooth and hassle free. Being in the covid epidemic all precautions were taken effortlessly.
As in my previous answer ,the staff were very polite,respectful and informative.
It was professional.