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Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
Professional diagnosis and repair ensuring the fault was fixed for good.
ease of booking, good communication
Good service
Always excellent service
Darren in service was most helpful
Salesman was very helpful
Sorted out the issues and was very helpful
I appreciate being kept informed
All staff encountered were helpful
work done to a high standard and on time
Battery replaced quickly.
Polite and attentive
Speedy service, pleasant helpful staff
Very transparent in the work carried out. Short video of car and the work carried out.
Completed on time
The Gentleman who looked after us was very welcoming and professional under the current restrictions
Got the job done on my software update
My service was quick, efficient and I was fully kept up to date with what was happening. The video sent via text was really helpful and I was shocked to see my tyre in such a state!
Super, personal service
Couldn't of asked for a better service from Darren Jenner
The service plan is good value for money.
Easy and painless
Everything that was requested was carried out on time.
Well organised in this current climate with distancing measures taken.
Does what it says on the tin
no great problems
good service
No complaints
prompt, courteous, resolved issue satisfactorily
The staff are very helpful, and take time to explain everything to you.
Paul followed up on an outstanding job as soon as we came out of the lockdown.
Hassle free, good communication, quick turnaround time for works completed.
Service completed in the agreed time.
Professional and helpful service personal.
The work was done as projected. The cameras are working well.
Nice people
First class service from first class staff
Felt comfortable with the implementation of safety procedures to prevent COVID that have been put in place
All arrangements made easy. Work carried out to the highest level. Service very friendly and efficient. Usual.
Steve James Ruxley always supply a good service
The team (Alex) informed me of the recall notice when I booked which was carried out within the requested timeframe
All went well. Staff kept me appraised of what was going on.
Very punctual during the whole service. Great idea sending the video about the car status
Same day service provided and Tyres changed.
Solved my problem with the power steering quickly and efficiently
It was professional.
Really great service during difficult times.
Good service from sales man
Good options, maintained a good pace of sales support without being pushy.
Alex was fantastic, she went above and beyond for me
Friendly and welcoming. Delt with the changes of the car that was needed for a disability
everyone was so helpful. I can't remember the name of the man who took me through everything my car can do and how to work it all but he was fantastic and so friendly. The whole experience was easy and positive. Peter was there to help too