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ABOUT STEPHEN JAMES RUXLEY.

Find out more about what we do and our team.

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Meet the team

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Paul Chitty

Used Car Manager

Simon Hughes

Business Manager

Billy Eastwood

Loyalty Manager

Peter Ebeling

Local Business Development Manager

Dave Shivshankar

Sales Executive

Alex Ferguson

Sales Executive

Adam Lenton

Sales Executive

Gary Speight

Sales Executive

Luke Cufley

Sales Executive

Nathan Jacobson

Sales Executive

Phillip Lyon

Sales Executive

Rob Smirke

Sales Executive

Sam Small

Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Timely service and excellent staff

Service

very easy to book and simple to drop off and collect. Kept well informed throught and like the added personal touch with the video analysis

Service

Very satisfied.

Service

Kept me updated with my car

Service

Had the cameras installed, when I picked the car up the technician came out to explain the system and to link my phone to the cameras, very pleasant young man and very patient explaining things

Service

Service carried out and completed. Simple process including the COVID 19 precautions. Well done

Service

All went to plan. Kept up to date and dealt with promptly.

Service

Nothing great nor bad

Service

First class job

Service

Excellent service

Service

The work requested was carried out as described at time of drop off and good honest advice given post survey.

Service

Always professional when I attend.

Service

I had the engine light came on the dash board. It was a Friday and I had the buyer to come to collect the car on the Sunday. I was panicking an explained to the service team who managed to have it fixed within 2 hours.

Service

Tom Lee is extremely thorough in his work. I particularly commend him as I do Elliot.

Service

Quick and staff very professional-

Service

Very good service all round

Service

I was dealt with professionally and efficiently.

Service

Great experience, all staff were polite and informative

Service

Service staff were most helpful despite the current constraints of the COVID 19 situation so was completely satisfied

Service

As I have mentioned before it was 5 star experience

Service

I was quite pleased with the finished result

Service

I have always had excellent service ,the staff are very helpful ,always willing to explain things as I am not mechanical minded and very pleasant .

Service

Can't fault something that didn't go wrong.

Service

Short waiting times for an appointment, good communication throughout

Service

I have been a loyal customer of Stephen James for well over 20 years. During that time I have always found the staff, from whatever departments, helpful, well mannered and willing to go that extra mile.

Service

All requests were carried out in the timescales as indicated by the service advisor

Service

Excellent service, quick service

Service

Process was handled professionally as expected.

Service

The sales person Nathan was very quick to respond if I left messages to call me back regarding question regarding my car.

Sales

Excellent

Sales

Delighted with the service to finalise signatures electronically.. That was made very easy thanks to Fleur. Again delighted at the video prepared by Joel on the day of delivery. He couldn't have been more helpful

Sales

Very much like my first answer, a first class service

Sales

covid 19 caused a few problems at the start luckily the staff on site were very helpful and i was given a loan car for 3 months before my car arrived