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ABOUT STEPHEN JAMES RUXLEY.

Find out more about what we do and our team.

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Meet the team

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Billy Eastwood

Loyalty Manager

Peter Ebeling

Local Business Development Manager

Alex Ferguson

Sales Executive

Luke Cufley

Sales Executive

Nathan Jacobson

Sales Executive

Rob Smirke

Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

easy to book on line

Service

See above and the service reception team were as efficient as ever

Service

Services manager is always so accomodating, bubbly & helpful

Service

Very efficient timely friendly service.

Service

A good experience all round delivered by friendly, helpful staff who know what they are doing.

Service

My car service was completed as requested and an MOT test carried out.

Service

Great

Service

Great team and great service. Also, my other half lost her wallet by accident when picking up the car. The gentleman that helped her was amazing... very calm, helped find it and also gave a courtesy call after - he went above and beyond!

Service

Always on point and reliable

Service

Good proper service to customer

Service

they provided excellent customer service

Service

Again good customer service

Service

Process was easy and any questions I had were dealt with efficiently

Service

Good customer service

Service

The whole team of staff were committed to ensuring that everything went completely smoothly

Service

Very good with the whole experience great getting updates and video of the service

Service

The staff were friendly and polite which makes bmw's service really excellent

Service

Car finished on time with no dramas

Service

Mark was extremely efficient, helpful and friendly as were everyone I dealt with, I also found the informational video link of my car very helpful.

Service

Good staf

Service

Booking in, collection and communication during the service were all faultless

Service

Just really good service. even to the point where they run through the settings on my car for me to show me how to set up gesture control etc.

Service

Very good customer service

Service

No problem s and helpful

Service

Paul Robinson is always helpful when the car is booked in through him at Ruxley BMW.

Service

Responsive and professional.

Service

Although an older car feel we receive the same level of customer service.

Service

Very helpful

Service

Very satisfied

Service

Service excellent, especially grateful for the reduction in cost of essential repair in view of the low mileage and relatively new vehicle.

Service

Treated with respect and kept fully informed throughout.

Service

Alex looked after my car, I asked for a couple off extras checking the tyre pressures and topping up my water washers and it want too much trouble at all and even got my car ready for when I collected it at midday

Service

Great attention to customer service

Service

Very quick service kept me up to date with car service..

Service

Happy with everything

Service

They always do your health check giving you the opportunity to rectify any problems

Service

Great service, good value for money.

Service

Elliot in vehicle service department provided an extra to the scheduled service which was completely unsolicited. Mali in body shop completely resolved an issue with wheel repairs. Both staff exceeded my expectations. Thanks.

Service

Everything carried out efficiently

Service

Completely satisfied

Service

I have dealt with Darren Jenner on a number of occasions now and I have never had an issue with the service that he provides. He is courteous, efficient and professional and I would not hesitate to deal with him or Stephen James again in the future.

Service

staff were excellent and helped me out with dashboard problems after service.

Service

Service is always excellent

Service

Problem identified and sorted quickly, BMW Insured Warranty proved of little use though as apparently rusted dust shield on rear driveshaft not covered. Very good service from Stephen James however!

Service

Service completed on time

Service

Did everything booked for no extras

Service

Communication throughout the day is exactly what I expected and advised. I was not left wanting to chase up on progress.

Service

All went smoothly

Service

Happy with service

Service

The service videos sent to customers are a very good extra. The work is always excellent.

Service

They were extremely thorough and very helpful

Service

The check was fast and very clear on the outcome.

Service

Client service was excellent.

Service

The service and friendliness of the staff at Stephen James has always been excellent. The quality of the work is second to none.

Service

An easy process and prompt delivering the service

Service

It was a seamless experience, everything was handled so smoothly.

Service

Nice Friendly staff

Service

Arrangements are established to give you a fast and stress free experience

Service

Good service, all work completed satisfactorily.

Service

Excellent service

Service

From entering the building I greet by everyone with the same respect

Service

I am very pleased about stepen James Ruxley

Service

Quick and easy and kept informed

Service

Good service

Service

He made me aware of what was going on.

Service

Went above and beyond

Service

Bought up a problem with the car and the team act on it straight away .

Service

Prompt,fast, professional service

Service

Efficient service and was kept informed of progress

Service

Solved problem

Service

Again the after sales was brilliant and the price for work was as described.

Service

Nothing to complain about.

Service

staff very polite and helpful

Service

Booking is easy to do online given current working conditions. Dropping off and collecting car were easy again given the Covid restrictions.

Service

Very well treated and kept informed when car was ready

Service

Hassell free

Service

they fixed the fault quickly and there was no charge.

Service

Very quick and thorough.

Service

Very quickly dealt with. Confirmed by phone the day before. Waiting area could have been more comfortable although it appeared to be complying with social distancing. Was not offered a drink although that may have been COVID related. No car wash.

Service

Very professional knew the job made it easy

Sales

Despite the difficulties caused by the pandemic my enquiry was dealt with speedily and efficiently. The sales executive was knowledgeable and offered a competitive deal.

Sales

Very satisfied. Nathan Jobson was awesome and so helpful.

Sales

I was very satisfied with the experience the ruxley branch give me, they was very friendly and helpful and answered all questions I had

Sales

The process was smooth and hassle free. Being in the covid epidemic all precautions were taken effortlessly.

Sales

As in my previous answer ,the staff were very polite,respectful and informative.

Sales

It was professional.