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ABOUT STEPHEN JAMES RUXLEY.

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Paul Chitty

Used Car Manager

Simon Hughes

Business Manager

Billy Eastwood

Loyalty Manager

Peter Ebeling

Local Business Development Manager

Dave Shivshankar

Sales Executive

Alex Ferguson

Sales Executive

Adam Lenton

Sales Executive

Gary Speight

Sales Executive

Luke Cufley

Sales Executive

Nathan Jacobson

Sales Executive

Phillip Lyon

Sales Executive

Rob Smirke

Sales Executive

Sam Small

Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Again everything we asked for was never too much trouble. At no time was I left feeling like my perfectionist requests were an inconvenience. Great customer service skills.

Service

I would say BMW is a top brand but the service after sales does not match the reputation.

Service

Fast service.

Service

Did the job no complaints

Service

Great services as always

Service

Clean and tidy only disappointment was coffee machine out of order

Service

Darren Jenner went out of his way to be helpful

Service

Took in car for service on 15th, but key problem (warning re light system) not resolved, so took back on 20th. Not able to resolve on the day, so still waiting for response from BMW re fault resolution/cost.

Service

Good service and courteous staff

Service

Because my car wasn't fixed properly and wasn't fixed in time so very disappointed with overall service

Service

It is a very good service. Prompt, on time and courteous throughout.

Service

No complaints!

Service

I felt my car was receiving the best possible expert attention and confident a good job was being done.

Service

Complementary pickup and drop service was given for another day to finish some repair work that will take extra time. Thanka

Service

I think the cost of an oil and filter change is pushing it at £360

Service

Nothing was too much bother

Service

Had a problem with car following recall and called Stephen James. They took car back imediatly and provided courtesy car while they are sorting out the problem

Service

car moves much better, more smooth and seems faster

Service

The staff were professional and courteous.

Service

The workshop carried out the recall process very promptly and diagnosed a slight leak on the vehicles rear differential. Unfortunately communication went a little awry and the service adviser told me the automatic gearbox was leaking.

Service

The recall requirement for my vehicle was dealt with promptly and in a very efficient manner.

Service

Everything that needed doing on the car was done

Service

Nothing was to much trouble for them

Service

When you pay £750 for changing all the brakes and they last 23k miles and you pay that much money for premium and you get the cheapest you're not happy . Bmw recommendation is 60k for brake disc !!!

Service

See point 1. Cost still above market rates out there but with adjustments, cost were close to the top end of prices obtained.

Service

Low washer fluid warning came on during the drive home from collecting the car from service. I was told the rattle could not be found but this was disappointing as car obviously had not been taken very far to test it and was left for days for testing

Service

Staff are very friendly and helpful.

Service

It's just a fact that needs to be expressed.

Service

Always good service although can be hectic when busy.

Service

Great customer care Great service

Service

I brought my car in a few days before the start of November. There were some service requirements due for November which I asked to be completed and a part of this was not, which means I have to take additional time out of work to bring it in again.

Service

No one spotted that I needed a new monitor.

Service

Excellent friendly and knowledgeable staff who go the extra mile to make sure that buying a car is as easy as possible for their customer.

Service

Could have some loan cars on standby for walk in customers maybe

Service

Service manager kept me up to date with progress, which allowed me to work round having no car ....

Service

See above

Service

Again the staff were helpful and kept us updated with the progress, they booked us in at a time that suited us and not just when it suited themselves.

Service

Professionalism of the staff work well done

Service

Good service and felt welcomed

Service

The lack of knowledge shown by the engineer, reduced the trust I have with bmw engineers completely.

Service

Quick response in booking in car and fast fix

Service

Great service

Service

The service is as always very good but we do not expect to pay for these things being as we have a service pack

Service

Car ready for collection pretty much when expected. Black finger mark on n/s pillar, (inside)

Service

They're all nice people

Service

Good service..

Service

Brilliant service, I thought the virtual tour of the car was an excellent idea.

Service

Nice easy process and very happy with the car

Service

Long wait to be seen for my MOT appointment (30 mins), not many staff, who seemed not the most interested. Was told a previous service's history could be downloaded from BMW servers onto car iDrive system, but this hasn't been done

Service

Quick, efficient, good communication

Service

Quite a long wait this time, not usually quite so long.

Service

I am not happy that the booking you make online is not feed in to the service department correct. Which landed in a £750 bill which should have been £250.

Service

They are always polite and answer my questions when required

Service

As above

Service

The car was not washed

Service

I am happy with my experience. Only downside was they were unable to drop me to my place in Dartford

Service

All good

Service

Professional and efficient service

Service

Overall happy though i would have appreciated a quick diagnosis check as the fault was a small electrical one for the rear seat but it meant travelling with spare car twice in day for 15 miles ie 60 in total , so waiting to have a diagnosis better

Service

Got told after my airbag recall was done that workshop loved my car it was a E39 530i with private plate

Service

good service but no biscuits for my tea

Service

Everything completed to my satisfaction.

Service

Staff were helpful.

Service

Good customer service

Service

Polite staff, efficient and return of vehicle in washed valid condition

Service

Great customer care team

Service

The detailed report of my service was satisfying. I had some questions about the sat nav and a member of the staff came from his desk to sit with me in my car, after the service, to sort out my concerns.

Service

Smooth booking procedure, customer care when dropping the car off, fab courtesy car, good email feedback on the health of care after problem had been solved.

Service

The service rep was very helpful when I asked about next service and warranty expiry.

Service

I've dealt with lots of dealerships and had lots of cars. Bmws easy to use and easy to deal with

Service

Can't find anything to fault the Ruxley people.

Sales

Dealer was not interested in giving me any discount until I showed them a quote from another dealer using CarWow. Salesman missed one of the packages from my order which was very disappointing when I received the car. Do love the car though.

Sales

Test driving with no fuss , other dealerships were looking for deposits before even a test drive ! Relaxed but professional sales staff. Premium cars with premium service !

Sales

They swapped 2 BMWs for 2 new ones, taking our views into consideration and doing a lot of financial working out.

Sales

Extremely good service. The young lady who helped was knowledgeable and gave good advice. Even when 2 cars fell through she still persisted until we finally got the one we wanted.

Sales

very

Sales

Good service and polite.

Sales

because im very happy

Sales

Apart from the mileage thing mentioned, the service was pretty good. One thing I would give a negative comment for and that's the application of the paint protection coat, it looked hurried, I can see swirls - at £400 I expect better.

Sales

Alex Ferguson must be singled out for her professionalism, expertise, she was extremely helpful and kept me updated between the original appointment and delivery. First class.

Sales

everything went smoothly

Sales

Very good

Sales

Nathan Jobson was brilliant