Did everything booked for no extras

Communication throughout the day is exactly what I expected and advised. I was not left wanting to chase up on progress.

Service completed on time

All went smoothly

Happy with service

The service videos sent to customers are a very good extra. The work is always excellent.

They were extremely thorough and very helpful

The check was fast and very clear on the outcome.

Client service was excellent.

An easy process and prompt delivering the service

It was a seamless experience, everything was handled so smoothly.

The service and friendliness of the staff at Stephen James has always been excellent. The quality of the work is second to none.

Nice Friendly staff

Arrangements are established to give you a fast and stress free experience

Good service, all work completed satisfactorily.

Excellent service

From entering the building I greet by everyone with the same respect

Quick and easy and kept informed

I am very pleased about stepen James Ruxley

Good service

Went above and beyond

He made me aware of what was going on.

Bought up a problem with the car and the team act on it straight away .

Prompt,fast, professional service

Efficient service and was kept informed of progress

Solved problem

staff very polite and helpful

Again the after sales was brilliant and the price for work was as described.

Nothing to complain about.

Booking is easy to do online given current working conditions. Dropping off and collecting car were easy again given the Covid restrictions.

Very well treated and kept informed when car was ready

Hassell free

they fixed the fault quickly and there was no charge.

Very quick and thorough.

Very quickly dealt with. Confirmed by phone the day before. Waiting area could have been more comfortable although it appeared to be complying with social distancing. Was not offered a drink although that may have been COVID related. No car wash.

ease of booking, good communication

Professional diagnosis and repair ensuring the fault was fixed for good.

Helpful and professional staff

Good service

Always excellent service

Darren in service was most helpful

Salesman was very helpful

All staff encountered were helpful

Sorted out the issues and was very helpful

I appreciate being kept informed

Battery replaced quickly.

work done to a high standard and on time

Polite and attentive

Speedy service, pleasant helpful staff

Very transparent in the work carried out. Short video of car and the work carried out.

Completed on time

Super, personal service

My service was quick, efficient and I was fully kept up to date with what was happening. The video sent via text was really helpful and I was shocked to see my tyre in such a state!

Got the job done on my software update

The Gentleman who looked after us was very welcoming and professional under the current restrictions

Couldn't of asked for a better service from Darren Jenner

The service plan is good value for money.

I was very satisfied with the experience the ruxley branch give me, they was very friendly and helpful and answered all questions I had

The process was smooth and hassle free. Being in the covid epidemic all precautions were taken effortlessly.

As in my previous answer ,the staff were very polite,respectful and informative.

It was professional.

Really great service during difficult times.

Good service from sales man

Good options, maintained a good pace of sales support without being pushy.

Alex was fantastic, she went above and beyond for me