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Pleasure to deal with whilst providing a constant flow of information on the status of your repair or service. Standard of work upon completion was first class.
Very helpful - friendly
They have always been friendly and efficient
All concerned did exactly what I would expect service wise for this kind of vehicle.
The staff at Stephen James Ruxley were very helpful in getting me back in the road, a special thanks goes to Darren who advised me and helped me through the whole process of getting my car back up and running
Because the member of service staff who looked after us on the day was so very pleasant and obliging. He reconnected the blue tooth phone which had come adrift for some reason. He was very kind indeed.
Can't fault the dealer services. Job was complete on time and courtesy wash and general vehical check carried out in addition to the work it went in for.
Did the work on time and cleaned my car
Darren Jenner customer service was excellent very helpful
The representative was very good at her job
Good check in process and efficient
Excellent service, I was also hoping for a courtesy car which would have then been a 10 for me.
Arrangement and completion of service on time
Everything went smoothly and on time.
Work done in a timely manner.
In short time you sorted out the car problem. Very happy.
Prompt service with helpful information.
The staff are a credit to BMW
Good service and communication from the team.
Very happy with the Service department and darren the advisor who i have dealt with
I can't recommend Stephen James, Ruxley highly enough. I can't remember the last time I received such excellent customer service and more importantly customer care. Friendly staff :)
Always done a satisfactory job
Got booked in very quickly and the done the repair.
The service personnel did everything the could including arranging a price reduction as the car was out of warranty
The health check report and video is very thorough.
Job done on time
everything from booking onwards went like clockwork
Easy to book in and very good well spaced waiting area for clients.
A video was sent to me showing condition of car, the service receptionist explained everything that I needed to know.
Very clean and tidy premises as well
Efficient and friendly service
Prompt polite service, knowledgable staff, pleasant environment
Easy and painless process from start to finish.
Work carried out as specified.
Booked car for a 1hour MoT but had to cancel at last minute. Phoned BMW, they were most helpful and understanding, and they fitted me in later that day! Brilliant
Dan Cosby and Dan Hunt provided amazing customer service!
Easy to book, useful video on the state of the car and overall good service
The service and MOT were carried out thoroughly and I was able to wait on the premises until they had been completed.
Nice guys, efficient
They advised us on everything that needed doing and for us to make the decision whether to carry on
Part took longer to arrive then first said but fitted quickly and called to tel me
Very good and efficient service
The contact response from workshop good
Easy to book a service and even had a personal phone call the day before to check if all was still ok to bring the car in. Excellent customer service!
Very impressive cosmetic paint "smart repair" undertaken, car looks as good as new!
I think the cars are serviced properly rather than go to a back street garage. I've had bad experiences with other garages.
easy to book on line
See above and the service reception team were as efficient as ever
Services manager is always so accomodating, bubbly & helpful
Very efficient timely friendly service.
A good experience all round delivered by friendly, helpful staff who know what they are doing.
My car service was completed as requested and an MOT test carried out.
Great team and great service. Also, my other half lost her wallet by accident when picking up the car. The gentleman that helped her was amazing... very calm, helped find it and also gave a courtesy call after - he went above and beyond!
Always on point and reliable
Process was easy and any questions I had were dealt with efficiently
Again good customer service
Good proper service to customer
they provided excellent customer service
Good customer service
The whole team of staff were committed to ensuring that everything went completely smoothly
Very good with the whole experience great getting updates and video of the service
The staff were friendly and polite which makes bmw's service really excellent
Car finished on time with no dramas
Mark was extremely efficient, helpful and friendly as were everyone I dealt with, I also found the informational video link of my car very helpful.
Just really good service. even to the point where they run through the settings on my car for me to show me how to set up gesture control etc.
Booking in, collection and communication during the service were all faultless
From seeing the assets for the first time to having a test drive to then picking up the vehicle was Saturday which I was very please with
Trouble free, seamless process
Everyone was so chatty and made it all very special
Process was extremely pleasant and helpful. Nathan Jobson could not help too much and was very knowledgeable and friendly
Every time I had reason to contact the BMW centre I was dealt with on time and in a courteous manner.
They found me a car very quickly and it was delivered on the date specified. Had small problem with BMW Finance which was sorted out by sales team very quickly
Could not think of any improvements needed
Excellent customer service
Found it very comfortable environment with an experienced sales person Giving me plenty of information
There was a delay on the time of delivery but that was due COVID. We were kept informed throughout and handover was easy.
Very professional knew the job made it easy