everything from booking onwards went like clockwork

Easy to book in and very good well spaced waiting area for clients.

Very clean and tidy premises as well

A video was sent to me showing condition of car, the service receptionist explained everything that I needed to know.

Efficient and friendly service

Prompt polite service, knowledgable staff, pleasant environment

Work carried out as specified.

Booked car for a 1hour MoT but had to cancel at last minute. Phoned BMW, they were most helpful and understanding, and they fitted me in later that day! Brilliant

Easy and painless process from start to finish.

Dan Cosby and Dan Hunt provided amazing customer service!

Easy to book, useful video on the state of the car and overall good service

The service and MOT were carried out thoroughly and I was able to wait on the premises until they had been completed.

Nice guys, efficient

They advised us on everything that needed doing and for us to make the decision whether to carry on

Part took longer to arrive then first said but fitted quickly and called to tel me

Very good and efficient service

Easy to book a service and even had a personal phone call the day before to check if all was still ok to bring the car in. Excellent customer service!

The contact response from workshop good

I think the cars are serviced properly rather than go to a back street garage. I've had bad experiences with other garages.

Very impressive cosmetic paint "smart repair" undertaken, car looks as good as new!

easy to book on line

See above and the service reception team were as efficient as ever

Services manager is always so accomodating, bubbly & helpful

Very efficient timely friendly service.

A good experience all round delivered by friendly, helpful staff who know what they are doing.

Great

Always on point and reliable

Great team and great service. Also, my other half lost her wallet by accident when picking up the car. The gentleman that helped her was amazing... very calm, helped find it and also gave a courtesy call after - he went above and beyond!

My car service was completed as requested and an MOT test carried out.

Good proper service to customer

Again good customer service

Process was easy and any questions I had were dealt with efficiently

they provided excellent customer service

Good customer service

The whole team of staff were committed to ensuring that everything went completely smoothly

Very good with the whole experience great getting updates and video of the service

Car finished on time with no dramas

The staff were friendly and polite which makes bmw's service really excellent

Just really good service. even to the point where they run through the settings on my car for me to show me how to set up gesture control etc.

Mark was extremely efficient, helpful and friendly as were everyone I dealt with, I also found the informational video link of my car very helpful.

Good staf

Booking in, collection and communication during the service were all faultless

Very good customer service

No problem s and helpful

Although an older car feel we receive the same level of customer service.

Responsive and professional.

Paul Robinson is always helpful when the car is booked in through him at Ruxley BMW.

Very helpful

Very satisfied

Service excellent, especially grateful for the reduction in cost of essential repair in view of the low mileage and relatively new vehicle.

Alex looked after my car, I asked for a couple off extras checking the tyre pressures and topping up my water washers and it want too much trouble at all and even got my car ready for when I collected it at midday

Treated with respect and kept fully informed throughout.

Very quick service kept me up to date with car service..

Great attention to customer service

Happy with everything

They always do your health check giving you the opportunity to rectify any problems

Great service, good value for money.

Elliot in vehicle service department provided an extra to the scheduled service which was completely unsolicited. Mali in body shop completely resolved an issue with wheel repairs. Both staff exceeded my expectations. Thanks.

Everything carried out efficiently

Completely satisfied

I have dealt with Darren Jenner on a number of occasions now and I have never had an issue with the service that he provides. He is courteous, efficient and professional and I would not hesitate to deal with him or Stephen James again in the future.

staff were excellent and helped me out with dashboard problems after service.

Service is always excellent

Problem identified and sorted quickly, BMW Insured Warranty proved of little use though as apparently rusted dust shield on rear driveshaft not covered. Very good service from Stephen James however!

Communication throughout the day is exactly what I expected and advised. I was not left wanting to chase up on progress.

Did everything booked for no extras

Service completed on time

All went smoothly

Happy with service

The service videos sent to customers are a very good extra. The work is always excellent.

They were extremely thorough and very helpful

The check was fast and very clear on the outcome.

Client service was excellent.

It was a seamless experience, everything was handled so smoothly.

The service and friendliness of the staff at Stephen James has always been excellent. The quality of the work is second to none.

An easy process and prompt delivering the service

Arrangements are established to give you a fast and stress free experience

Nice Friendly staff

Good service, all work completed satisfactorily.

Excellent service

From entering the building I greet by everyone with the same respect

They found me a car very quickly and it was delivered on the date specified. Had small problem with BMW Finance which was sorted out by sales team very quickly

Could not think of any improvements needed

Excellent customer service

Found it very comfortable environment with an experienced sales person Giving me plenty of information

There was a delay on the time of delivery but that was due COVID. We were kept informed throughout and handover was easy.

Very professional knew the job made it easy

Despite the difficulties caused by the pandemic my enquiry was dealt with speedily and efficiently. The sales executive was knowledgeable and offered a competitive deal.

Very satisfied. Nathan Jobson was awesome and so helpful.

I was very satisfied with the experience the ruxley branch give me, they was very friendly and helpful and answered all questions I had

The process was smooth and hassle free. Being in the covid epidemic all precautions were taken effortlessly.

As in my previous answer ,the staff were very polite,respectful and informative.