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Clearly explained everything
They went further than any other company I have used , the video of the work and condition was very good
Staff are friendly but bottom line is i didn't get what i asked for. When i dropped off they rang to advise price but i have a service plan which they should know about. Not sure i got what they originally priced for before i said i have a plan.
Because I have had the car 3 months, and the video I was sent has told me that I need 3 new tyres as there is too much deviation between the 4. This should have been checked and rectified before the car was sold. I have put in an official complaint
Ease of booking online and checking in at the service desk on the day. Good communication from staff regarding work to be done and when car would be ready.
My oil light came on the next day, telling me that I was below the minimum level and I had to fill with a new bottle of oil. I was under the impression that this ha been done during the service?
A new tyre was fit ted as part of the work carried out, I had to return to the garage the next day as there was a problem with the valve - this was not exactly convenient and is why I am only giving 3 stars.
I was ignored waiting in front of the service reception by one lady and about 7 guys. Rediculous loads of people doing nothing. The receptionist did not acknowledge me or even care I was waiting and her service after was very lacking! Won't come back
The experience was poor due to stat not being aware of my booking and charges for additional requirements Difficulty finding manager to speak to and no return of phone calls
Every time I go there.They look after me ??
Good service at ruxley. However the above let it down.
The issue was fixed and communication has been really good. However, I was being given a free car wash and hoover inside which was not done. The car given to me was full of dirt from outside n inside. If BMW has such cleaning standards , it's a waste
ACE dashcam was installed - abit disappointed that no one showed me how it works, connecting to phone etc. Instructions booklet not the most easy to understand.
Great service, both front of shop and in the workshops
You didn't let me know that I needed neew brake pads until very late in the afternoon, so I ended up waiting over an hour in Service Reception
It was quick. I liked the surroundings while I waited. I liked that they washed the car and I liked the video check of the car by the mechanic. The chap who dealt with me was very polite and professional too.
I would have liked to be told roughly how long the service was going to be as a disability customer I'm quite restricted as to where to go.
Nice people, on time, efficient service, and a valet.
Stephen James gives excellent service. Courteous staff. Better than I ever received at coopers of Croydon. Further to travel but worth it for there service
The courtesy shown to cstomers
Yet again on return of car ,my dash cam had been disconnected and positioned changed
Minimal waiting, good value / customer service. Comfortable waiting area, courtesy car wash
I wasnt given the Service cost until the keys were handed over (this should have been advised to me when i booked the service). Costs were a lot more than expected and luckily i had enough funds in the bank to cover it.
Quick service turnaround and my rather dirty car was presented to me sparkling clean. There was a mix up with the date of my service in that my car was not expected, but the potential problem was handled efficiently.
Everything was fully explained and I was kept informed. Would have been 5 stars but it was expensive!
Again everything we asked for was never too much trouble. At no time was I left feeling like my perfectionist requests were an inconvenience. Great customer service skills.
I would say BMW is a top brand but the service after sales does not match the reputation.
Did the job no complaints
Great services as always
Clean and tidy only disappointment was coffee machine out of order
Darren Jenner went out of his way to be helpful
Because my car wasn't fixed properly and wasn't fixed in time so very disappointed with overall service
Took in car for service on 15th, but key problem (warning re light system) not resolved, so took back on 20th. Not able to resolve on the day, so still waiting for response from BMW re fault resolution/cost.
Good service and courteous staff
It is a very good service. Prompt, on time and courteous throughout.
I felt my car was receiving the best possible expert attention and confident a good job was being done.
Complementary pickup and drop service was given for another day to finish some repair work that will take extra time. Thanka
I think the cost of an oil and filter change is pushing it at £360
Nothing was too much bother
Had a problem with car following recall and called Stephen James. They took car back imediatly and provided courtesy car while they are sorting out the problem
car moves much better, more smooth and seems faster
The staff were professional and courteous.
The workshop carried out the recall process very promptly and diagnosed a slight leak on the vehicles rear differential. Unfortunately communication went a little awry and the service adviser told me the automatic gearbox was leaking.
Everything that needed doing on the car was done
The recall requirement for my vehicle was dealt with promptly and in a very efficient manner.
When you pay £750 for changing all the brakes and they last 23k miles and you pay that much money for premium and you get the cheapest you're not happy . Bmw recommendation is 60k for brake disc !!!
Nothing was to much trouble for them
See point 1. Cost still above market rates out there but with adjustments, cost were close to the top end of prices obtained.
Low washer fluid warning came on during the drive home from collecting the car from service. I was told the rattle could not be found but this was disappointing as car obviously had not been taken very far to test it and was left for days for testing
Staff are very friendly and helpful.
It's just a fact that needs to be expressed.
Always good service although can be hectic when busy.
I brought my car in a few days before the start of November. There were some service requirements due for November which I asked to be completed and a part of this was not, which means I have to take additional time out of work to bring it in again.
Great customer care Great service
Could have some loan cars on standby for walk in customers maybe
Excellent friendly and knowledgeable staff who go the extra mile to make sure that buying a car is as easy as possible for their customer.
No one spotted that I needed a new monitor.
Service manager kept me up to date with progress, which allowed me to work round having no car ....
Again the staff were helpful and kept us updated with the progress, they booked us in at a time that suited us and not just when it suited themselves.
Very satisfied would highly recommend
After initial hiccup in the vehicle ordering process the situation was handled very professionally by the sales team and to my complete satisfaction.
Can't find anything to fault the Ruxley people.
Dealer was not interested in giving me any discount until I showed them a quote from another dealer using CarWow. Salesman missed one of the packages from my order which was very disappointing when I received the car. Do love the car though.
Test driving with no fuss , other dealerships were looking for deposits before even a test drive ! Relaxed but professional sales staff. Premium cars with premium service !
They swapped 2 BMWs for 2 new ones, taking our views into consideration and doing a lot of financial working out.
Extremely good service. The young lady who helped was knowledgeable and gave good advice. Even when 2 cars fell through she still persisted until we finally got the one we wanted.