Pleasure to deal with whilst providing a constant flow of information on the status of your repair or service. Standard of work upon completion was first class.

Very helpful - friendly

They have always been friendly and efficient

All concerned did exactly what I would expect service wise for this kind of vehicle.

The staff at Stephen James Ruxley were very helpful in getting me back in the road, a special thanks goes to Darren who advised me and helped me through the whole process of getting my car back up and running

Because the member of service staff who looked after us on the day was so very pleasant and obliging. He reconnected the blue tooth phone which had come adrift for some reason. He was very kind indeed.

Efficient service

Excellent service

Can't fault the dealer services. Job was complete on time and courtesy wash and general vehical check carried out in addition to the work it went in for.

Did the work on time and cleaned my car

Darren Jenner customer service was excellent very helpful

The representative was very good at her job

Good check in process and efficient

Excellent service, I was also hoping for a courtesy car which would have then been a 10 for me.

Arrangement and completion of service on time

Very helpful

Everything went smoothly and on time.

Work done in a timely manner.

In short time you sorted out the car problem. Very happy.

Prompt service with helpful information.

The staff are a credit to BMW

Good service and communication from the team.

Very happy with the Service department and darren the advisor who i have dealt with

I can't recommend Stephen James, Ruxley highly enough. I can't remember the last time I received such excellent customer service and more importantly customer care. Friendly staff :)

Always done a satisfactory job

Got booked in very quickly and the done the repair.

The service personnel did everything the could including arranging a price reduction as the car was out of warranty

The health check report and video is very thorough.

Job done on time

Very satisfied

everything from booking onwards went like clockwork

Easy to book in and very good well spaced waiting area for clients.

A video was sent to me showing condition of car, the service receptionist explained everything that I needed to know.

Very clean and tidy premises as well

Efficient and friendly service

Prompt polite service, knowledgable staff, pleasant environment

Easy and painless process from start to finish.

Work carried out as specified.

Booked car for a 1hour MoT but had to cancel at last minute. Phoned BMW, they were most helpful and understanding, and they fitted me in later that day! Brilliant

Dan Cosby and Dan Hunt provided amazing customer service!

Easy to book, useful video on the state of the car and overall good service

The service and MOT were carried out thoroughly and I was able to wait on the premises until they had been completed.

Nice guys, efficient

They advised us on everything that needed doing and for us to make the decision whether to carry on

Part took longer to arrive then first said but fitted quickly and called to tel me

Very good and efficient service

The contact response from workshop good

Easy to book a service and even had a personal phone call the day before to check if all was still ok to bring the car in. Excellent customer service!

Very impressive cosmetic paint "smart repair" undertaken, car looks as good as new!

I think the cars are serviced properly rather than go to a back street garage. I've had bad experiences with other garages.

easy to book on line

See above and the service reception team were as efficient as ever

Services manager is always so accomodating, bubbly & helpful

Very efficient timely friendly service.

A good experience all round delivered by friendly, helpful staff who know what they are doing.

My car service was completed as requested and an MOT test carried out.

Great

Great team and great service. Also, my other half lost her wallet by accident when picking up the car. The gentleman that helped her was amazing... very calm, helped find it and also gave a courtesy call after - he went above and beyond!

Always on point and reliable

Process was easy and any questions I had were dealt with efficiently

Again good customer service

Good proper service to customer

they provided excellent customer service

Good customer service

The whole team of staff were committed to ensuring that everything went completely smoothly

Very good with the whole experience great getting updates and video of the service

The staff were friendly and polite which makes bmw's service really excellent

Car finished on time with no dramas

Good staf

Mark was extremely efficient, helpful and friendly as were everyone I dealt with, I also found the informational video link of my car very helpful.

Just really good service. even to the point where they run through the settings on my car for me to show me how to set up gesture control etc.

Booking in, collection and communication during the service were all faultless

From seeing the assets for the first time to having a test drive to then picking up the vehicle was Saturday which I was very please with

Trouble free, seamless process

Everyone was so chatty and made it all very special

Process was extremely pleasant and helpful. Nathan Jobson could not help too much and was very knowledgeable and friendly

Every time I had reason to contact the BMW centre I was dealt with on time and in a courteous manner.

They found me a car very quickly and it was delivered on the date specified. Had small problem with BMW Finance which was sorted out by sales team very quickly

Could not think of any improvements needed

Excellent customer service

Found it very comfortable environment with an experienced sales person Giving me plenty of information

There was a delay on the time of delivery but that was due COVID. We were kept informed throughout and handover was easy.

Very professional knew the job made it easy