Timely service and excellent staff

very easy to book and simple to drop off and collect. Kept well informed throught and like the added personal touch with the video analysis

Very satisfied.

Kept me updated with my car

Had the cameras installed, when I picked the car up the technician came out to explain the system and to link my phone to the cameras, very pleasant young man and very patient explaining things

Service carried out and completed. Simple process including the COVID 19 precautions. Well done

All went to plan. Kept up to date and dealt with promptly.

Nothing great nor bad

First class job

Excellent service

The work requested was carried out as described at time of drop off and good honest advice given post survey.

Always professional when I attend.

I had the engine light came on the dash board. It was a Friday and I had the buyer to come to collect the car on the Sunday. I was panicking an explained to the service team who managed to have it fixed within 2 hours.

Tom Lee is extremely thorough in his work. I particularly commend him as I do Elliot.

Quick and staff very professional-

Very good service all round

I was dealt with professionally and efficiently.

Great experience, all staff were polite and informative

Service staff were most helpful despite the current constraints of the COVID 19 situation so was completely satisfied

As I have mentioned before it was 5 star experience

I was quite pleased with the finished result

I have always had excellent service ,the staff are very helpful ,always willing to explain things as I am not mechanical minded and very pleasant .

Can't fault something that didn't go wrong.

Short waiting times for an appointment, good communication throughout

I have been a loyal customer of Stephen James for well over 20 years. During that time I have always found the staff, from whatever departments, helpful, well mannered and willing to go that extra mile.

All requests were carried out in the timescales as indicated by the service advisor

Excellent service, quick service

Process was handled professionally as expected.

The sales person Nathan was very quick to respond if I left messages to call me back regarding question regarding my car.

Excellent

Delighted with the service to finalise signatures electronically.. That was made very easy thanks to Fleur. Again delighted at the video prepared by Joel on the day of delivery. He couldn't have been more helpful

Very much like my first answer, a first class service

covid 19 caused a few problems at the start luckily the staff on site were very helpful and i was given a loan car for 3 months before my car arrived