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Again everything we asked for was never too much trouble. At no time was I left feeling like my perfectionist requests were an inconvenience. Great customer service skills.
I would say BMW is a top brand but the service after sales does not match the reputation.
Did the job no complaints
Great services as always
Clean and tidy only disappointment was coffee machine out of order
Darren Jenner went out of his way to be helpful
Took in car for service on 15th, but key problem (warning re light system) not resolved, so took back on 20th. Not able to resolve on the day, so still waiting for response from BMW re fault resolution/cost.
Good service and courteous staff
Because my car wasn't fixed properly and wasn't fixed in time so very disappointed with overall service
It is a very good service. Prompt, on time and courteous throughout.
I felt my car was receiving the best possible expert attention and confident a good job was being done.
Complementary pickup and drop service was given for another day to finish some repair work that will take extra time. Thanka
I think the cost of an oil and filter change is pushing it at £360
Nothing was too much bother
Had a problem with car following recall and called Stephen James. They took car back imediatly and provided courtesy car while they are sorting out the problem
car moves much better, more smooth and seems faster
The staff were professional and courteous.
The workshop carried out the recall process very promptly and diagnosed a slight leak on the vehicles rear differential. Unfortunately communication went a little awry and the service adviser told me the automatic gearbox was leaking.
The recall requirement for my vehicle was dealt with promptly and in a very efficient manner.
Everything that needed doing on the car was done
Nothing was to much trouble for them
When you pay £750 for changing all the brakes and they last 23k miles and you pay that much money for premium and you get the cheapest you're not happy . Bmw recommendation is 60k for brake disc !!!
See point 1. Cost still above market rates out there but with adjustments, cost were close to the top end of prices obtained.
Low washer fluid warning came on during the drive home from collecting the car from service. I was told the rattle could not be found but this was disappointing as car obviously had not been taken very far to test it and was left for days for testing
Staff are very friendly and helpful.
It's just a fact that needs to be expressed.
Always good service although can be hectic when busy.
Great customer care Great service
I brought my car in a few days before the start of November. There were some service requirements due for November which I asked to be completed and a part of this was not, which means I have to take additional time out of work to bring it in again.
No one spotted that I needed a new monitor.
Excellent friendly and knowledgeable staff who go the extra mile to make sure that buying a car is as easy as possible for their customer.
Could have some loan cars on standby for walk in customers maybe
Service manager kept me up to date with progress, which allowed me to work round having no car ....
Again the staff were helpful and kept us updated with the progress, they booked us in at a time that suited us and not just when it suited themselves.
Professionalism of the staff work well done
Good service and felt welcomed
The lack of knowledge shown by the engineer, reduced the trust I have with bmw engineers completely.
Quick response in booking in car and fast fix
The service is as always very good but we do not expect to pay for these things being as we have a service pack
Car ready for collection pretty much when expected. Black finger mark on n/s pillar, (inside)
They're all nice people
Brilliant service, I thought the virtual tour of the car was an excellent idea.
Nice easy process and very happy with the car
Long wait to be seen for my MOT appointment (30 mins), not many staff, who seemed not the most interested. Was told a previous service's history could be downloaded from BMW servers onto car iDrive system, but this hasn't been done
Quick, efficient, good communication
Quite a long wait this time, not usually quite so long.
I am not happy that the booking you make online is not feed in to the service department correct. Which landed in a £750 bill which should have been £250.
They are always polite and answer my questions when required
The car was not washed
I am happy with my experience. Only downside was they were unable to drop me to my place in Dartford
Professional and efficient service
Overall happy though i would have appreciated a quick diagnosis check as the fault was a small electrical one for the rear seat but it meant travelling with spare car twice in day for 15 miles ie 60 in total , so waiting to have a diagnosis better
Got told after my airbag recall was done that workshop loved my car it was a E39 530i with private plate
good service but no biscuits for my tea
Everything completed to my satisfaction.
Staff were helpful.
Good customer service
Polite staff, efficient and return of vehicle in washed valid condition
Great customer care team
The detailed report of my service was satisfying. I had some questions about the sat nav and a member of the staff came from his desk to sit with me in my car, after the service, to sort out my concerns.
Smooth booking procedure, customer care when dropping the car off, fab courtesy car, good email feedback on the health of care after problem had been solved.
The service rep was very helpful when I asked about next service and warranty expiry.
I've dealt with lots of dealerships and had lots of cars. Bmws easy to use and easy to deal with
Can't find anything to fault the Ruxley people.
Dealer was not interested in giving me any discount until I showed them a quote from another dealer using CarWow. Salesman missed one of the packages from my order which was very disappointing when I received the car. Do love the car though.
Test driving with no fuss , other dealerships were looking for deposits before even a test drive ! Relaxed but professional sales staff. Premium cars with premium service !
They swapped 2 BMWs for 2 new ones, taking our views into consideration and doing a lot of financial working out.
Extremely good service. The young lady who helped was knowledgeable and gave good advice. Even when 2 cars fell through she still persisted until we finally got the one we wanted.
Good service and polite.
because im very happy
Apart from the mileage thing mentioned, the service was pretty good. One thing I would give a negative comment for and that's the application of the paint protection coat, it looked hurried, I can see swirls - at £400 I expect better.
Alex Ferguson must be singled out for her professionalism, expertise, she was extremely helpful and kept me updated between the original appointment and delivery. First class.
everything went smoothly
Nathan Jobson was brilliant