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ABOUT STEPHEN JAMES RUXLEY.

Find out more about what we do and our team.

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Meet the team

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Paul Chitty

Used Car Manager

Simon Hughes

Business Manager

Billy Eastwood

Loyalty Manager

Peter Ebeling

Local Business Development Manager

Dave Shivshankar

Sales Executive

Alex Ferguson

Sales Executive

Adam Lenton

Sales Executive

Gary Speight

Sales Executive

Luke Cufley

Sales Executive

Nathan Jacobson

Sales Executive

Phillip Lyon

Sales Executive

Rob Smirke

Sales Executive

Sam Small

Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Video presentation was a nice touch, seeing what the service engineer was talking about at the same time

Service

Very efficient - The garage called the day before the service & informed me how they are working in the current covid crisis. The service was done on time and ready to collect as stated. I was sent a video with details of the status of my car.

Service

Met my needs

Service

MOT was completed within reasonable time. When I was contacted by your service dept I could not pick up my car until the next day because of an emergency situation at work. It's reassuring to know that my car was safe and secured with you. Thanks

Service

5star service -as always

Service

Easy to book my car in. Work completed promptly and within estimate, remedial work explained clearly by my contact.

Service

The problem has been resolved very quickly and now my car drives like new.

Service

I had a few issues with the servicing, the branch manager, Carla, resolved all my concerns in a professional manner.

Service

Great service all round!

Service

Easy process to drop off vehicle and contacted with any updates

Service

Received a video message update from the vehicle technician keeping me informed.

Service

The service took longer than the 90 minutes promised

Service

Unless you research the prices of the BMW 'Value Service' yourself you are never offered the same pricing if you book the car in over the telephone. This I feel is wrong and should be offered across the board if the vehicle is 3yrs and older

Service

Good service - courteous staff

Service

Good professional service.

Service

I waited for my vehicle and was treated well by staff

Service

Well thought out covid measures

Service

Friendly employees

Service

Always good service

Service

Good staff, good service

Service

Excellent service

Service

Although you had a problem after servicing my car and kept it overnight, I was still satisfied with service and kept informed of what was happening

Service

Job completed on time

Service

All carried out as explain and as per price quoted

Service

Good service

Service

It was a quick and efficient service, well adapted during the covid pandemic and following protocols, friendly staff

Service

Service was good

Service

No complaints . I went for the egr cooler to be changed which was free of charge, but I was treated like a paying customer

Service

My Lee and the team were great - kept me informed very quick to quote on the work and complete the whole job.

Service

Staff are very helpful and friendly. There was no delay in the service and outside of Covid-19 restrictions the clean is always much appreciated.

Service

Done quickly and efficiently. Informed of other items that needed attending to.

Service

The car was finished on time no impact on my day

Service

Easy to book. Job done.

Service

Treat very well

Service

Great service

Service

I'm happy with all work carried out but car wasn't cleaned as usual. But maybe this was due to the Covid situation.

Service

Did what you said you would do on time.

Service

Polite and friendly staff. From my initial visit when I first bought the car through to servicing or warranty issues they have been attentive and helpful. I feel comfortable leaving the vehicle in their care. A goodwill repair was also made.

Service

Fixed problem very well

Service

Quick diagnosis, quick rectification, pleasant to do business with.

Service

The people at Stephen James are like family to me . They take care of my 2 cars as I have a high standard and I love my cars , that's why I look after the staff. If you know me you will understand. Thank the staff for looking after me RON W x??

Service

Timely service and excellent staff

Service

very easy to book and simple to drop off and collect. Kept well informed throught and like the added personal touch with the video analysis

Service

Very satisfied.

Service

Kept me updated with my car

Service

All went smoothly and was a pleasant experience

Sales

Everyone was courteous and polite and we were made to feel like valued customers. We noticed a scratch on the car when we got home and this was dealt with quickly and without aggravation which was greatly appreciated.

Sales

I felt looked after throughout from the initial viewing, through to purchase then the pick-up.

Sales

Alex was always positive and obviously enjoyed what she does

Sales

again very simple from start to finished

Sales

Salesman was very on the ball and helpful.

Sales

Great services

Sales

Salesman (Luke) was keen and polite. He tried very hard to get our first choice of car. When this did not work out he helped us to get second choice speedily and went through all the paperwork efficiently

Sales

The service I received as a customer from Tobias was fantastic, and made this an exciting and enjoyable experience.

Sales

I was very satisfied with this experience and I will come back for a third time in a few years.

Sales

It was a great experience the only let down was that collection was delayed however this is understandable

Sales

Nathen Jobson is a credit to your company & explained everything in fine detail,we spent time choosing our next car & the paperwork was made easy,everyone at Ruxley always are helpful,from the greeting at the door to servicing n sales

Sales

Courteous and very helpful staff but also professional

Sales

Was amazed! I only came in for a software reset on my old BMW and the next thing i know i was driving a brand new BMW away the same day!

Sales

Unfortunately on collection day the DVLA system crashed so we were unable to register the new vehicle to me, but Nathan and Simon Hughes, looked after me, provided me with a courtesy vehicle and also paid for a very nice lunch for me and my family

Sales

They have consistently been one of the best purchasing experiences I have had, and their commitment to after sales service is second to none.

Sales

They tried their best in difficult circumstances and were always polite, friendly and helpful.

Sales

Luke was great I said what I was looking for And he came back to me with a better package that the original one sorted out delivery to suit me, excellent service

Sales

They provided me with everything that I needed and explain everything through out the process

Sales

The process of purchasing my new car was very straightforward and despite Covid restrictions the dealership were very accommodating, professional and transparent

Sales

Stephen James Ruxley are friendly, professional and knowledgeable. They make one feel at ease, and do not pressure one into anything that is not wanted. They respect one' s budget.

Sales

Dealer was brilliant and couldn't do enough to help

Sales

The sales person Nathan was very quick to respond if I left messages to call me back regarding question regarding my car.