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ABOUT STEPHEN JAMES RUXLEY.

Find out more about what we do and our team.

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Meet the team

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Paul Chitty

Used Car Manager

Simon Hughes

Business Manager

Billy Eastwood

Loyalty Manager

Peter Ebeling

Local Business Development Manager

Dave Shivshankar

Sales Executive

Alex Ferguson

Sales Executive

Adam Lenton

Sales Executive

Gary Speight

Sales Executive

Luke Cufley

Sales Executive

Nathan Jacobson

Sales Executive

Phillip Lyon

Sales Executive

Rob Smirke

Sales Executive

Sam Small

Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Good service

Service

Service was good

Service

It was a quick and efficient service, well adapted during the covid pandemic and following protocols, friendly staff

Service

My Lee and the team were great - kept me informed very quick to quote on the work and complete the whole job.

Service

No complaints . I went for the egr cooler to be changed which was free of charge, but I was treated like a paying customer

Service

Staff are very helpful and friendly. There was no delay in the service and outside of Covid-19 restrictions the clean is always much appreciated.

Service

Done quickly and efficiently. Informed of other items that needed attending to.

Service

The car was finished on time no impact on my day

Service

Easy to book. Job done.

Service

Treat very well

Service

Great service

Service

I'm happy with all work carried out but car wasn't cleaned as usual. But maybe this was due to the Covid situation.

Service

Did what you said you would do on time.

Service

Polite and friendly staff. From my initial visit when I first bought the car through to servicing or warranty issues they have been attentive and helpful. I feel comfortable leaving the vehicle in their care. A goodwill repair was also made.

Service

Fixed problem very well

Service

Quick diagnosis, quick rectification, pleasant to do business with.

Service

The people at Stephen James are like family to me . They take care of my 2 cars as I have a high standard and I love my cars , that's why I look after the staff. If you know me you will understand. Thank the staff for looking after me RON W x??

Service

Timely service and excellent staff

Service

Very satisfied.

Service

very easy to book and simple to drop off and collect. Kept well informed throught and like the added personal touch with the video analysis

Service

Kept me updated with my car

Service

Had the cameras installed, when I picked the car up the technician came out to explain the system and to link my phone to the cameras, very pleasant young man and very patient explaining things

Service

Service carried out and completed. Simple process including the COVID 19 precautions. Well done

Service

Nothing great nor bad

Service

All went to plan. Kept up to date and dealt with promptly.

Service

First class job

Service

Excellent service

Service

The work requested was carried out as described at time of drop off and good honest advice given post survey.

Service

Always professional when I attend.

Service

I had the engine light came on the dash board. It was a Friday and I had the buyer to come to collect the car on the Sunday. I was panicking an explained to the service team who managed to have it fixed within 2 hours.

Service

Tom Lee is extremely thorough in his work. I particularly commend him as I do Elliot.

Service

Quick and staff very professional-

Service

I was dealt with professionally and efficiently.

Service

Very good service all round

Service

Great experience, all staff were polite and informative

Service

Service staff were most helpful despite the current constraints of the COVID 19 situation so was completely satisfied

Service

As I have mentioned before it was 5 star experience

Service

I was quite pleased with the finished result

Service

I have always had excellent service ,the staff are very helpful ,always willing to explain things as I am not mechanical minded and very pleasant .

Service

Can't fault something that didn't go wrong.

Service

Short waiting times for an appointment, good communication throughout

Service

Unfortunately on collection day the DVLA system crashed so we were unable to register the new vehicle to me, but Nathan and Simon Hughes, looked after me, provided me with a courtesy vehicle and also paid for a very nice lunch for me and my family

Sales

They have consistently been one of the best purchasing experiences I have had, and their commitment to after sales service is second to none.

Sales

They tried their best in difficult circumstances and were always polite, friendly and helpful.

Sales

Luke was great I said what I was looking for And he came back to me with a better package that the original one sorted out delivery to suit me, excellent service

Sales

They provided me with everything that I needed and explain everything through out the process

Sales

The process of purchasing my new car was very straightforward and despite Covid restrictions the dealership were very accommodating, professional and transparent

Sales

Stephen James Ruxley are friendly, professional and knowledgeable. They make one feel at ease, and do not pressure one into anything that is not wanted. They respect one' s budget.

Sales

Dealer was brilliant and couldn't do enough to help

Sales

The sales person Nathan was very quick to respond if I left messages to call me back regarding question regarding my car.

Sales

Excellent

Sales

Delighted with the service to finalise signatures electronically.. That was made very easy thanks to Fleur. Again delighted at the video prepared by Joel on the day of delivery. He couldn't have been more helpful

Sales

Very much like my first answer, a first class service

Sales

covid 19 caused a few problems at the start luckily the staff on site were very helpful and i was given a loan car for 3 months before my car arrived