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Video presentation was a nice touch, seeing what the service engineer was talking about at the same time
Very efficient - The garage called the day before the service & informed me how they are working in the current covid crisis. The service was done on time and ready to collect as stated. I was sent a video with details of the status of my car.
Met my needs
MOT was completed within reasonable time. When I was contacted by your service dept I could not pick up my car until the next day because of an emergency situation at work. It's reassuring to know that my car was safe and secured with you. Thanks
5star service -as always
Easy to book my car in. Work completed promptly and within estimate, remedial work explained clearly by my contact.
The problem has been resolved very quickly and now my car drives like new.
I had a few issues with the servicing, the branch manager, Carla, resolved all my concerns in a professional manner.
Great service all round!
Easy process to drop off vehicle and contacted with any updates
Received a video message update from the vehicle technician keeping me informed.
The service took longer than the 90 minutes promised
Unless you research the prices of the BMW 'Value Service' yourself you are never offered the same pricing if you book the car in over the telephone. This I feel is wrong and should be offered across the board if the vehicle is 3yrs and older
Good service - courteous staff
Good professional service.
I waited for my vehicle and was treated well by staff
Well thought out covid measures
Always good service
Good staff, good service
Although you had a problem after servicing my car and kept it overnight, I was still satisfied with service and kept informed of what was happening
Job completed on time
All carried out as explain and as per price quoted
It was a quick and efficient service, well adapted during the covid pandemic and following protocols, friendly staff
Service was good
No complaints . I went for the egr cooler to be changed which was free of charge, but I was treated like a paying customer
My Lee and the team were great - kept me informed very quick to quote on the work and complete the whole job.
Staff are very helpful and friendly. There was no delay in the service and outside of Covid-19 restrictions the clean is always much appreciated.
Done quickly and efficiently. Informed of other items that needed attending to.
The car was finished on time no impact on my day
Easy to book. Job done.
Treat very well
I'm happy with all work carried out but car wasn't cleaned as usual. But maybe this was due to the Covid situation.
Did what you said you would do on time.
Polite and friendly staff. From my initial visit when I first bought the car through to servicing or warranty issues they have been attentive and helpful. I feel comfortable leaving the vehicle in their care. A goodwill repair was also made.
Fixed problem very well
Quick diagnosis, quick rectification, pleasant to do business with.
The people at Stephen James are like family to me . They take care of my 2 cars as I have a high standard and I love my cars , that's why I look after the staff. If you know me you will understand. Thank the staff for looking after me RON W x??
Timely service and excellent staff
very easy to book and simple to drop off and collect. Kept well informed throught and like the added personal touch with the video analysis
Kept me updated with my car
All went smoothly and was a pleasant experience
Everyone was courteous and polite and we were made to feel like valued customers. We noticed a scratch on the car when we got home and this was dealt with quickly and without aggravation which was greatly appreciated.
I felt looked after throughout from the initial viewing, through to purchase then the pick-up.
Alex was always positive and obviously enjoyed what she does
again very simple from start to finished
Salesman was very on the ball and helpful.
Salesman (Luke) was keen and polite. He tried very hard to get our first choice of car. When this did not work out he helped us to get second choice speedily and went through all the paperwork efficiently
The service I received as a customer from Tobias was fantastic, and made this an exciting and enjoyable experience.
I was very satisfied with this experience and I will come back for a third time in a few years.
It was a great experience the only let down was that collection was delayed however this is understandable
Nathen Jobson is a credit to your company & explained everything in fine detail,we spent time choosing our next car & the paperwork was made easy,everyone at Ruxley always are helpful,from the greeting at the door to servicing n sales
Courteous and very helpful staff but also professional
Was amazed! I only came in for a software reset on my old BMW and the next thing i know i was driving a brand new BMW away the same day!
Unfortunately on collection day the DVLA system crashed so we were unable to register the new vehicle to me, but Nathan and Simon Hughes, looked after me, provided me with a courtesy vehicle and also paid for a very nice lunch for me and my family
They have consistently been one of the best purchasing experiences I have had, and their commitment to after sales service is second to none.
They tried their best in difficult circumstances and were always polite, friendly and helpful.
Luke was great I said what I was looking for And he came back to me with a better package that the original one sorted out delivery to suit me, excellent service
They provided me with everything that I needed and explain everything through out the process
The process of purchasing my new car was very straightforward and despite Covid restrictions the dealership were very accommodating, professional and transparent
Stephen James Ruxley are friendly, professional and knowledgeable. They make one feel at ease, and do not pressure one into anything that is not wanted. They respect one' s budget.
Dealer was brilliant and couldn't do enough to help
The sales person Nathan was very quick to respond if I left messages to call me back regarding question regarding my car.