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The service representative came to the vehicle to try to resolve the problem when first reported but was unable to so took the car details and said he would book the car in for repair.
Very good attention from mr Daniel
Experience was painless, efficient, effective and I was given a heads up on some issues which will certainly save me money next year...
Overall service was excellent and in particular Dan Cosby who dealt with Very impressed with the COVID hygiene measures. Plus the flexibility in picking up my car the next day to suit me
Nothing to fault so far
I was informed about progress of works , so I knew exactly what's happening with the car.
Sorted out the problem within warranty
Responsive service and contact.
The problem I came in for was fixed and I was also made aware of other problems to the car which needed attention too.
100% positive experience
As above - polite, professional staff who went out of their way to be helpful
Very straightforward process
Friendly and helpful staff.
Great customer service from Alex. Great advice and completed work in timescales stated
The staff were very welcoming. They even allowed me to use a desk to work at whilst my car was being repaired. I have used other dealers before, but the service I received at SJR has been the best so far.
Friendly and professional staff. Nothing was too much trouble.
All staff are well turned out and go the extra mile to make you feel welcome
Always get the best service with BMW, Ruxley team no different!
I like this dealership.and the people There.
The work done and timescale was as described beforehand
All the staff were helpful and friendly. Repairs were carried out quickly
Mylee , as with the other service staff I have dealt with over the years, was pleasant ,helpful and efficient.
Easy process without hassle and very helpful staff.
Delivery was excellent ie customer service, work undertaken, feed back on car check, notification when work completed, car washed, flexibility on my required pick next day
Everything went smoothly.
Staff particularly the supervisor Danny easy to talk to accessible flexible and follows up on everything no stress
Everything was amazing!
Great customer service.
Couldn't of asked for any more,very polite,happy service,couldn't of done any more
completely satisfied and it was serviced right on time.
Cover car provided for the day and recall works completed.
Service was quick, communication was great, service technician was detailed and thorough in his report and the service agent was top class - top marks!
From booking in to completion of work fast and efficient
Very good level of customer service and attention.
I was completely satisfied with the service even though I did think it expensive
Service department when above and beyond and carried out the repairs under BMW good will gesture. Very happy.
The service was fine
Everything was organised. Delt with in a professional manner.
Job completed no problems.
Completed everything as expected
Danny the service representative was excellent. I haven't been very impressed with Stephen James over the years but this visit was excellent due to Danny.
Car was dropped off on time And presented very well On collection
The service received was smooth and professional. Felt like a valued customer. I was even helped to carry my belongings from the curtesy car to my own car. Couldn't have asked for a better service.
Customer Service is great
Service was easy to book (via the app!) and was carried out promptly while I waited - even managed to clean the outside of it
The staff made me smile
Great service with very friendly knowledgeable staff, especially Danny, Darren and Elliott. They are all a credit to Stephen James
Very professional personal
Professional service AND nice people .
Danny Cosby would be the reason why i would give BMW Ruxley 5 stars.
Efficient and courteous
I was pleased that the two small issues I had were dealt with professionally and courteously. Overall, I am satisfied with the service from Stephen James and having the car washed is a bonus. I also appreciate being sent the health check videos.
car was serviced within planned timeframe and at quoted price
I received professional and honest answers to questions I put to the sales person. Anything that he didn't know he found out for me.
Needed a services at short notice! Was no trouble for ALEX to fit me in at a days notice so please always great to be served by such a knowledgable guy, nothings too much trouble
Everything was upfront, nothing hidden time or cost
Polite and reliable
Again very good customer service
Always professional and attentive.
Excellent liaison between the Bodywork Assessor & the Service Manager enabled a new headlamp assembly to be fitted in 24 hours, and associated body work damage to be tidied up pending a full repair. The Service repair team were top-notch & speedy.
Work was done on time and on cost
The car I brought is great and so was the sales rep Tobias Ferris who really looked after me
This is my first BMW, having had a variety of cars previously. I can say without doubt that this is the best service department I've used. I'll be buying my next car from them that's for sure.
The greeting I received from the service advisor and show of professionalism. We're most pleasing and reassuring. Exactly on time , as per arrangement. The service was carried out whilst I waited.During which time I was well catered for.
The issue was resolved in a timely and professional manner.
Friendly staff, easy appointment system.
My service gentleman named elliot was brilliant in his approach
Efficient, accurate and honest - just what was needed.
From booking my car in and right through to collection after the service evertyhing was handled professionally and in a courteous manner.
All work completed under warranty. No attempt to charge me for ancillaries. Safety check/video received. Felt like they cared.
Looked after me, kept me informed, fair price, car cleaned, good communication
Excellent vehicle turn around time. Ease of communication with personnel in front office and engineering dept.
the video gave excellent explanations of the car's condition.
Always there to help problem sorted very quickly
Toby made the whole event seem special!
Purchase was easy and quick, test drive unassisted for an hour allowed me to get the full experience of the car, in a comfortable way
The team at SJ Ruxley has been amazing from day one, very happy BMW costumer and that is thanks to both Chris and Luke for their amazing costumer services, what an experience.
Great communication, very supportive in resolving unexpected issues
You never made it awkward as I was picking out different models your staff was very patient with us
Car was entirely as expected
The sales staff were very respectful and attentive . They gave full insight into the vehicle we were purchasing . They put no pressure but at the same time showed their enthusiasm to sell us a car in a very nice way . A very balanced approach .
Excellent customer care
The car was ready on time, the hand over was professionally done . Very happy
I must complement Nathan, Sean and Chris for their professional approach which made the whole experience of purchasing the vehicle very easy. I have dealt with Nathan in the past and have come to know him, building up a relationship between us.
Joel was fantastic. Great communication and easy process.
Brilliant communication throughout.
VERY ATTENTIVE AND KNOWLEDGEABLE ABOUT THE CAR
Again Nathan was amazing
Very satisfied, nice touch with unveiling of car in showroom
Excellent sales adviser
The day of vehicle collection was a really positive experience, again thanks to Warren Keech and his manager Chris. Daniela Reynolds was welcoming. They were able to help me with functions in the vehicle that I was not familiar with.
Very easy, and didn't have to wait long for the car Had constant updates
Straight forward. Luke explained things I was unclear about and made the process easy.
Very helpful with Motability process
No pressure and Robert Smirke very helpful and knowledgeable
Tobias kept us up to date with shipment and expected delivery.