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ABOUT STEPHEN JAMES RUXLEY.

Find out more about what we do and our team.

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Meet the team

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Billy Eastwood

Loyalty Manager

Peter Ebeling

Local Business Development Manager

Alex Ferguson

Sales Executive

Luke Cufley

Sales Executive

Nathan Jacobson

Sales Executive

Rob Smirke

Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Everything was upfront, nothing hidden time or cost

Service

Polite and reliable

Service

Always professional and attentive.

Service

Again very good customer service

Service

Work was done on time and on cost

Service

Excellent liaison between the Bodywork Assessor & the Service Manager enabled a new headlamp assembly to be fitted in 24 hours, and associated body work damage to be tidied up pending a full repair. The Service repair team were top-notch & speedy.

Service

The car I brought is great and so was the sales rep Tobias Ferris who really looked after me

Service

The issue was resolved in a timely and professional manner.

Service

The greeting I received from the service advisor and show of professionalism. We're most pleasing and reassuring. Exactly on time , as per arrangement. The service was carried out whilst I waited.During which time I was well catered for.

Service

This is my first BMW, having had a variety of cars previously. I can say without doubt that this is the best service department I've used. I'll be buying my next car from them that's for sure.

Service

Friendly staff, easy appointment system.

Service

Good service

Service

My service gentleman named elliot was brilliant in his approach

Service

Efficient, accurate and honest - just what was needed.

Service

From booking my car in and right through to collection after the service evertyhing was handled professionally and in a courteous manner.

Service

All work completed under warranty. No attempt to charge me for ancillaries. Safety check/video received. Felt like they cared.

Service

Looked after me, kept me informed, fair price, car cleaned, good communication

Service

Excellent vehicle turn around time. Ease of communication with personnel in front office and engineering dept.

Service

Always there to help problem sorted very quickly

Service

the video gave excellent explanations of the car's condition.

Service

I decided to run how after I dropped of my BMW. One of the gentlemen noticed I was in my running kit and offered me a bottle of water. So kind on top of exceptional service

Service

personal service at its best

Service

Speedy booking, no delay, reasonable cost, plus a free safety check

Service

I had a positive customer service for my vehicle recall.

Service

Easy to book appointment. Local to me. Attention to detail.

Service

Very satisfied

Service

The service team are always very helpful, polite and professional and a real pleasure to deal with.

Service

Service received was excellent

Service

Great service, communication was excellent.

Service

Very helpful

Service

Very informative with clear pricing. Loved the video of underside of car and what work needed doing. Very clear

Service

Everything was fine.

Service

Great staff, good efficient service

Service

Efficient service

Service

From start to finish .... walking in thru the door I was met and greeted and taken to the correct place. Even thou you were busy .... you took time with your clients . And the hire car was a model way above our expectations ! Thank you

Service

Great service from everyone I met. Darren was great!

Service

I'm giving you 5 stars because you no doubt measure the service reps on this. Darren was excellent and deserves a 5 star rating. I'd give 4.5 overall if it was for the complete experience.

Service

BMW is always so thorough

Service

Very efficient and service

Service

All went well - liked the info on car feedback . Also very quick response to my question re mot . Thank you

Service

I had no issues whatsoever. I was dealt with really well!

Service

They explained things very well

Service

EASY TO BOOK, ABLE TO GET A CONVENIENT TIME. IT WAS ONLY AN OIL SERVICE SO I WAS ABLE TO WAIT - THEY KEPT TO TIME AND APPEARED TO RESPECT COVID GUIDANCE.

Service

Speedy, efficient and pleasant to deal with.

Service

Customer Service was to a high standard and finished on time

Service

Pleasure to deal with whilst providing a constant flow of information on the status of your repair or service. Standard of work upon completion was first class.

Service

Very helpful - friendly

Service

They have always been friendly and efficient

Service

All concerned did exactly what I would expect service wise for this kind of vehicle.

Service

The staff at Stephen James Ruxley were very helpful in getting me back in the road, a special thanks goes to Darren who advised me and helped me through the whole process of getting my car back up and running

Service

Because the member of service staff who looked after us on the day was so very pleasant and obliging. He reconnected the blue tooth phone which had come adrift for some reason. He was very kind indeed.

Service

Efficient service

Service

Excellent service

Service

Did the work on time and cleaned my car

Service

Can't fault the dealer services. Job was complete on time and courtesy wash and general vehical check carried out in addition to the work it went in for.

Service

Darren Jenner customer service was excellent very helpful

Service

Good check in process and efficient

Service

The representative was very good at her job

Service

Excellent service, I was also hoping for a courtesy car which would have then been a 10 for me.

Service

Arrangement and completion of service on time

Service

Very helpful

Service

Everything went smoothly and on time.

Service

Work done in a timely manner.

Service

Prompt service with helpful information.

Service

In short time you sorted out the car problem. Very happy.

Service

The staff are a credit to BMW

Service

Good service and communication from the team.

Service

Very happy with the Service department and darren the advisor who i have dealt with

Service

I can't recommend Stephen James, Ruxley highly enough. I can't remember the last time I received such excellent customer service and more importantly customer care. Friendly staff :)

Service

Always done a satisfactory job

Service

Got booked in very quickly and the done the repair.

Service

The health check report and video is very thorough.

Service

The service personnel did everything the could including arranging a price reduction as the car was out of warranty

Service

Very satisfied

Service

Job done on time

Service

VERY ATTENTIVE AND KNOWLEDGEABLE ABOUT THE CAR

Sales

Again Nathan was amazing

Sales

Very satisfied, nice touch with unveiling of car in showroom

Sales

Excellent sales adviser

Sales

Very helpful with Motability process

Sales

Straight forward. Luke explained things I was unclear about and made the process easy.

Sales

The day of vehicle collection was a really positive experience, again thanks to Warren Keech and his manager Chris. Daniela Reynolds was welcoming. They were able to help me with functions in the vehicle that I was not familiar with.

Sales

Very easy, and didn't have to wait long for the car Had constant updates

Sales

No pressure and Robert Smirke very helpful and knowledgeable

Sales

Tobias kept us up to date with shipment and expected delivery.

Sales

The car was hidden and revealed to us on arrival making us feel very special a lovely approach as we were the only customer they dealt with.

Sales

Our CRM, Joel, was very good.

Sales

Very helpful during this difficult time with COVID pandemic

Sales

From seeing the assets for the first time to having a test drive to then picking up the vehicle was Saturday which I was very please with

Sales

Everyone was so chatty and made it all very special

Sales

Trouble free, seamless process

Sales

Process was extremely pleasant and helpful. Nathan Jobson could not help too much and was very knowledgeable and friendly

Sales

Every time I had reason to contact the BMW centre I was dealt with on time and in a courteous manner.