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ABOUT STEPHEN JAMES RUXLEY.

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Meet the team

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Paul Chitty

Used Car Manager

Simon Hughes

Business Manager

Billy Eastwood

Loyalty Manager

Peter Ebeling

Local Business Development Manager

Dave Shivshankar

Sales Executive

Alex Ferguson

Sales Executive

Adam Lenton

Sales Executive

Gary Speight

Sales Executive

Luke Cufley

Sales Executive

Nathan Jacobson

Sales Executive

Phillip Lyon

Sales Executive

Rob Smirke

Sales Executive

Sam Small

Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Clearly explained everything

Service

They went further than any other company I have used , the video of the work and condition was very good

Service

Staff are friendly but bottom line is i didn't get what i asked for. When i dropped off they rang to advise price but i have a service plan which they should know about. Not sure i got what they originally priced for before i said i have a plan.

Service

Because I have had the car 3 months, and the video I was sent has told me that I need 3 new tyres as there is too much deviation between the 4. This should have been checked and rectified before the car was sold. I have put in an official complaint

Service

Ease of booking online and checking in at the service desk on the day. Good communication from staff regarding work to be done and when car would be ready.

Service

My oil light came on the next day, telling me that I was below the minimum level and I had to fill with a new bottle of oil. I was under the impression that this ha been done during the service?

Service

A new tyre was fit ted as part of the work carried out, I had to return to the garage the next day as there was a problem with the valve - this was not exactly convenient and is why I am only giving 3 stars.

Service

I was ignored waiting in front of the service reception by one lady and about 7 guys. Rediculous loads of people doing nothing. The receptionist did not acknowledge me or even care I was waiting and her service after was very lacking! Won't come back

Service

The experience was poor due to stat not being aware of my booking and charges for additional requirements Difficulty finding manager to speak to and no return of phone calls

Service

Every time I go there.They look after me ??

Service

Good service at ruxley. However the above let it down.

Service

The issue was fixed and communication has been really good. However, I was being given a free car wash and hoover inside which was not done. The car given to me was full of dirt from outside n inside. If BMW has such cleaning standards , it's a waste

Service

ACE dashcam was installed - abit disappointed that no one showed me how it works, connecting to phone etc. Instructions booklet not the most easy to understand.

Service

Great service, both front of shop and in the workshops

Service

You didn't let me know that I needed neew brake pads until very late in the afternoon, so I ended up waiting over an hour in Service Reception

Service

It was quick. I liked the surroundings while I waited. I liked that they washed the car and I liked the video check of the car by the mechanic. The chap who dealt with me was very polite and professional too.

Service

I would have liked to be told roughly how long the service was going to be as a disability customer I'm quite restricted as to where to go.

Service

Nice people, on time, efficient service, and a valet.

Service

Stephen James gives excellent service. Courteous staff. Better than I ever received at coopers of Croydon. Further to travel but worth it for there service

Service

The courtesy shown to cstomers

Service

Yet again on return of car ,my dash cam had been disconnected and positioned changed

Service

Minimal waiting, good value / customer service. Comfortable waiting area, courtesy car wash

Service

I wasnt given the Service cost until the keys were handed over (this should have been advised to me when i booked the service). Costs were a lot more than expected and luckily i had enough funds in the bank to cover it.

Service

Quick service turnaround and my rather dirty car was presented to me sparkling clean. There was a mix up with the date of my service in that my car was not expected, but the potential problem was handled efficiently.

Service

Everything was fully explained and I was kept informed. Would have been 5 stars but it was expensive!

Service

Again everything we asked for was never too much trouble. At no time was I left feeling like my perfectionist requests were an inconvenience. Great customer service skills.

Service

I would say BMW is a top brand but the service after sales does not match the reputation.

Service

Fast service.

Service

Did the job no complaints

Service

Great services as always

Service

Clean and tidy only disappointment was coffee machine out of order

Service

Darren Jenner went out of his way to be helpful

Service

Because my car wasn't fixed properly and wasn't fixed in time so very disappointed with overall service

Service

Took in car for service on 15th, but key problem (warning re light system) not resolved, so took back on 20th. Not able to resolve on the day, so still waiting for response from BMW re fault resolution/cost.

Service

Good service and courteous staff

Service

No complaints!

Service

It is a very good service. Prompt, on time and courteous throughout.

Service

I felt my car was receiving the best possible expert attention and confident a good job was being done.

Service

Complementary pickup and drop service was given for another day to finish some repair work that will take extra time. Thanka

Service

I think the cost of an oil and filter change is pushing it at £360

Service

Nothing was too much bother

Service

Had a problem with car following recall and called Stephen James. They took car back imediatly and provided courtesy car while they are sorting out the problem

Service

car moves much better, more smooth and seems faster

Service

The staff were professional and courteous.

Service

The workshop carried out the recall process very promptly and diagnosed a slight leak on the vehicles rear differential. Unfortunately communication went a little awry and the service adviser told me the automatic gearbox was leaking.

Service

Everything that needed doing on the car was done

Service

The recall requirement for my vehicle was dealt with promptly and in a very efficient manner.

Service

When you pay £750 for changing all the brakes and they last 23k miles and you pay that much money for premium and you get the cheapest you're not happy . Bmw recommendation is 60k for brake disc !!!

Service

Nothing was to much trouble for them

Service

See point 1. Cost still above market rates out there but with adjustments, cost were close to the top end of prices obtained.

Service

Low washer fluid warning came on during the drive home from collecting the car from service. I was told the rattle could not be found but this was disappointing as car obviously had not been taken very far to test it and was left for days for testing

Service

Staff are very friendly and helpful.

Service

It's just a fact that needs to be expressed.

Service

Always good service although can be hectic when busy.

Service

I brought my car in a few days before the start of November. There were some service requirements due for November which I asked to be completed and a part of this was not, which means I have to take additional time out of work to bring it in again.

Service

Great customer care Great service

Service

Could have some loan cars on standby for walk in customers maybe

Service

Excellent friendly and knowledgeable staff who go the extra mile to make sure that buying a car is as easy as possible for their customer.

Service

No one spotted that I needed a new monitor.

Service

Service manager kept me up to date with progress, which allowed me to work round having no car ....

Service

See above

Service

Again the staff were helpful and kept us updated with the progress, they booked us in at a time that suited us and not just when it suited themselves.

Service

Very satisfied would highly recommend

Sales

After initial hiccup in the vehicle ordering process the situation was handled very professionally by the sales team and to my complete satisfaction.

Sales

Can't find anything to fault the Ruxley people.

Sales

Dealer was not interested in giving me any discount until I showed them a quote from another dealer using CarWow. Salesman missed one of the packages from my order which was very disappointing when I received the car. Do love the car though.

Sales

Test driving with no fuss , other dealerships were looking for deposits before even a test drive ! Relaxed but professional sales staff. Premium cars with premium service !

Sales

They swapped 2 BMWs for 2 new ones, taking our views into consideration and doing a lot of financial working out.

Sales

Extremely good service. The young lady who helped was knowledgeable and gave good advice. Even when 2 cars fell through she still persisted until we finally got the one we wanted.

Sales

very