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Everything was upfront, nothing hidden time or cost
Polite and reliable
Always professional and attentive.
Again very good customer service
Work was done on time and on cost
Excellent liaison between the Bodywork Assessor & the Service Manager enabled a new headlamp assembly to be fitted in 24 hours, and associated body work damage to be tidied up pending a full repair. The Service repair team were top-notch & speedy.
The car I brought is great and so was the sales rep Tobias Ferris who really looked after me
The issue was resolved in a timely and professional manner.
The greeting I received from the service advisor and show of professionalism. We're most pleasing and reassuring. Exactly on time , as per arrangement. The service was carried out whilst I waited.During which time I was well catered for.
This is my first BMW, having had a variety of cars previously. I can say without doubt that this is the best service department I've used. I'll be buying my next car from them that's for sure.
Friendly staff, easy appointment system.
My service gentleman named elliot was brilliant in his approach
Efficient, accurate and honest - just what was needed.
From booking my car in and right through to collection after the service evertyhing was handled professionally and in a courteous manner.
All work completed under warranty. No attempt to charge me for ancillaries. Safety check/video received. Felt like they cared.
Looked after me, kept me informed, fair price, car cleaned, good communication
Excellent vehicle turn around time. Ease of communication with personnel in front office and engineering dept.
Always there to help problem sorted very quickly
the video gave excellent explanations of the car's condition.
I decided to run how after I dropped of my BMW. One of the gentlemen noticed I was in my running kit and offered me a bottle of water. So kind on top of exceptional service
personal service at its best
Speedy booking, no delay, reasonable cost, plus a free safety check
I had a positive customer service for my vehicle recall.
Easy to book appointment. Local to me. Attention to detail.
The service team are always very helpful, polite and professional and a real pleasure to deal with.
Service received was excellent
Great service, communication was excellent.
Very informative with clear pricing. Loved the video of underside of car and what work needed doing. Very clear
Everything was fine.
Great staff, good efficient service
From start to finish .... walking in thru the door I was met and greeted and taken to the correct place. Even thou you were busy .... you took time with your clients . And the hire car was a model way above our expectations ! Thank you
Great service from everyone I met. Darren was great!
I'm giving you 5 stars because you no doubt measure the service reps on this. Darren was excellent and deserves a 5 star rating. I'd give 4.5 overall if it was for the complete experience.
BMW is always so thorough
Very efficient and service
All went well - liked the info on car feedback . Also very quick response to my question re mot . Thank you
I had no issues whatsoever. I was dealt with really well!
They explained things very well
EASY TO BOOK, ABLE TO GET A CONVENIENT TIME. IT WAS ONLY AN OIL SERVICE SO I WAS ABLE TO WAIT - THEY KEPT TO TIME AND APPEARED TO RESPECT COVID GUIDANCE.
Speedy, efficient and pleasant to deal with.
Customer Service was to a high standard and finished on time
Pleasure to deal with whilst providing a constant flow of information on the status of your repair or service. Standard of work upon completion was first class.
Very helpful - friendly
They have always been friendly and efficient
All concerned did exactly what I would expect service wise for this kind of vehicle.
The staff at Stephen James Ruxley were very helpful in getting me back in the road, a special thanks goes to Darren who advised me and helped me through the whole process of getting my car back up and running
Because the member of service staff who looked after us on the day was so very pleasant and obliging. He reconnected the blue tooth phone which had come adrift for some reason. He was very kind indeed.
Did the work on time and cleaned my car
Can't fault the dealer services. Job was complete on time and courtesy wash and general vehical check carried out in addition to the work it went in for.
Darren Jenner customer service was excellent very helpful
Good check in process and efficient
The representative was very good at her job
Excellent service, I was also hoping for a courtesy car which would have then been a 10 for me.
Arrangement and completion of service on time
Everything went smoothly and on time.
Work done in a timely manner.
Prompt service with helpful information.
In short time you sorted out the car problem. Very happy.
The staff are a credit to BMW
Good service and communication from the team.
Very happy with the Service department and darren the advisor who i have dealt with
I can't recommend Stephen James, Ruxley highly enough. I can't remember the last time I received such excellent customer service and more importantly customer care. Friendly staff :)
Always done a satisfactory job
Got booked in very quickly and the done the repair.
The health check report and video is very thorough.
The service personnel did everything the could including arranging a price reduction as the car was out of warranty
Job done on time
VERY ATTENTIVE AND KNOWLEDGEABLE ABOUT THE CAR
Again Nathan was amazing
Very satisfied, nice touch with unveiling of car in showroom
Excellent sales adviser
Very helpful with Motability process
Straight forward. Luke explained things I was unclear about and made the process easy.
The day of vehicle collection was a really positive experience, again thanks to Warren Keech and his manager Chris. Daniela Reynolds was welcoming. They were able to help me with functions in the vehicle that I was not familiar with.
Very easy, and didn't have to wait long for the car Had constant updates
No pressure and Robert Smirke very helpful and knowledgeable
Tobias kept us up to date with shipment and expected delivery.
The car was hidden and revealed to us on arrival making us feel very special a lovely approach as we were the only customer they dealt with.
Our CRM, Joel, was very good.
Very helpful during this difficult time with COVID pandemic
From seeing the assets for the first time to having a test drive to then picking up the vehicle was Saturday which I was very please with
Everyone was so chatty and made it all very special
Trouble free, seamless process
Process was extremely pleasant and helpful. Nathan Jobson could not help too much and was very knowledgeable and friendly
Every time I had reason to contact the BMW centre I was dealt with on time and in a courteous manner.