Stephen James Ruxley Star Rating
Sales
18 comments from 50 reviews
Service
40 comments from 126 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"My service book wasn't stamped and the service light in my vehicle wasn't reset. When I got the service book stamped, they had put the wrong milage."
"Non return of communications."
"good experience driven by fullfilling service in the time lines set . clean area to wait polite staff"
"Prompt service advised of work needed and time scale completed on time and vehicle returned valeted when most work was under warranty"
"I was shocked at the price of my 20000 mile service it was £430 i will not be going back."
"Cannot fault Stephen James, the tried and helped as much as they could in a bad situation"
"Car is still under warranty and nobody told me what was replaced or repaired"
"i would have liked to have been told when I booked my service for a Saturday that if i'd brought my license I could have had a hire car or had I organised it during the week the car could have been collected."
"I would never use this dealership for purchasing"
"The after sales manager Ryan was very helpful."
"apparently the problem with the wing mirror is frequent and it would have saved me a journey and late start at work if the receptionist had provided me with the suggested solution."
"There was a problem parking."
"The service was good I had to wait 2 hours fro an MOT two new tyres which I felt was a little on the long side. Although the car was cleaned as well."
"Collected on time delivered back on time."
"Excellent."
"Told the work would take 45 minutes and after 30 minutes of wait informed the part required for the air conditioning could not be found, this is not the first time this has happened, wasting my time, the attitude of the staff was these things happen."
"Due to a power cut at the dealer, the service was delayed and the car was not very well cleaned after the service. Not the usual high standard."
"They are a very professional outfit."
"When i went to reception 3 gentlemen were talking to eachother and just ignored me and another man. I was waiting 5-10 minutes and i felt really ignored. I got a courtesy car and it was totally empty, i thought this was so cheap of BMW to do that."
"I found a sheared screw in the engine bay after brake fluid changed i tex the dealer Stephen James the same day but still have had no responce which is disappointing."
"i think there may be a fault with the radio."
"they were oustanding on their level of service"
"Was disappointed that he was informed after leaving the dealership that the service was only for the brakefluid."
"Efficient professional and polite"
"Excellent work but centre aluminium console marked during repair, still one of the better dealers"
"Mark Recetts is very good he keeps you informed of any progress with your car"
"The efficiency and courtesy of the service provided couldn't be bettered"
"Very easy, very slick."
"They couldnt do the pickup and collect which ment I had to visit them and use a hire car ."
"source of leak still not identified, appointment was made for 8.00am but no one there until 8.50 to start work on it"
"The closure of Service reception at 1pm meant the wait for the paperwork was as long as the actual MOT"
"Nice people and prompt service, welcoming and cheerful staff"
"Excellent idea to offer lifts to and from the dealership. This allowed me to avoid cancelling the service appointment. The driver was courteous and hat service was very welcome."
"Some dealers have discount schemes for servicing older vehicles. This dealer should consider setting one up."
"Parking can sometimes not be easy but all other aspects are excellent"
"not happy with parking as too far away from entrance also waiting for service advisor confirming if work covered under warranty communication was not great had to chase them for information not offered a courtesy car delighted that car was cleane"
"Work was carried out promptly, but should'nt have been necessary auto light switch Faulty"
"Brilliant Service"
"Could not have been more helpful, an excellent dealership"
"This repair was a warranty item as the window washers didn't work having just purchased vehicle. This was the second vehicle I have recently purchased with the same problem. The service reception explained the issue concerning the current screen wash"
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"Data we were given but we had to keep phoning because we never got any update."
"Absolutely no complaints"
"Would be helpful if open on a Sunday or late night"
"I collected at the end of the month, and the salesman was rushed in having to handle several cars being collected."
"We were not picked up from the train station on the day of delivery, not re imbursed for the cost of the taxi to get to the dealer. We feel this is not a customer friendly dealer"
"There was a problem when collecting my new car because the salesman had left and didn't make arrangements for the day and missed something that was cancelled from the order. However, the staff dealt with the matter to my complete satisfaction."
"Sales team excellent but car was delayed quite a bit"
"Car delivered with faulty speedometer, had to chase finance several times for a promised payment towards finance agreement admin fee"
"Very good service was a delay in delivery time however the dealer was comforting and done his best to get the car to me quick as possible."
"We were kept informed by Bradley Cochrane throughout the whole process whilst our car was being built. All our questions were answered and we were treated like valued customers."
"Mark was very helpful and I would recommend him to anyone."
"We had the pleasure of BRADLEY as our sales consultant and in every aspect he was excellent,not at all pushy and gave us time to make our decisions."
"Very pleasing and straight forward"
"Couple of issues and misleading information about the window trim,I wanted/was told it would be High gloss on the outside but when it arrived it was on the inside, And there was a mark on the door that we have been back to the dealer twice."
"FIRST CLASS THROUGHOUT"
"they were very helpfull"
"As earlier"
"Gary Speight provided a very pleasant experience, very thorough and delivered me the car of my dreams at handover"