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ABOUT STEPHEN JAMES RUXLEY.

Find out more about what we do and our team.

Meet the team

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Ross Taylor

General Sales Manager

Paul Chitty

Used Car Manager

Simon Hughes

Business Manager

Billy Eastwood

Loyalty Manager

Peter Ebeling

Local Business Development Manager

Dave Shivshankar

Sales Executive

Alex Ferguson

Sales Executive

Adam Lenton

Sales Executive

Gary Speight

Sales Executive

Luke Cufley

Sales Executive

Nathan Jacobson

Sales Executive

Phillip Lyon

Sales Executive

Rob Smirke

Sales Executive

Sam Small

Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Work done well, on time, and to agreed price

Service

They did what was necessary to make sure my car was back to me in perfect condition and very quickly

Service

Still have an issue with playing music from my phone which I didn't used to have before I had the issue with my car

Service

Efficient and very polite

Service

Although a relatively minor service the work was undertaken whilst I waited and was completed within the stated timescale. The one negative was the overall cost, particularly the oil, which was more than I was expecting.

Service

The service department looked after me and the car . Kept me informed and updated on my service. I would like to thank SIMON for the 5star professional treatment on my car . MOT Service and Coolant change . Not a grease mark on my All White car . RON

Service

No problems whatsoever

Service

Quality of customer service has dropped off recently. 1) no message to remind me about MOT. 2) Impossible to book MoT within required time frame. 3) You now charge for getting quotes for work AND pickup/delivery. 4) Quality of cleaning very poor.

Service

I was surprised that I had such a big service after one year and was not happy about the cost. I thought I had 3 years free servicing

Service

Did not consider the cost very competitive

Service

The issues that the car was booked in for were not resolved resulting in the need for another visit. As they are warranty issues we have been told that the car needs to come in on a weekday = further inconvenience dropping in before work.

Service

Nearly impossible to contact service department on phone and therefore getting any updates. Would seriously consider trying another BMW for servicing etc.

Service

After using Ruxley for many years, service levels and attitudes were not good as good as they were recently. I am happy to say I feel that things are now on the up again and attitudes and service levels getting back to how they were.

Service

Good customer service

Service

My dissatisfaction stems from the lack of effort made to inform me of the MOT defects. I returned to speak to the adviser about these defects and he simply said "They are only advisories". At least an offer to change the wipers could have been made.

Service

Work done to very good standard

Service

Quick and efficient. no quibbling from the garage.

Service

Work was carried out as promised everything fine

Service

The level of service has diminished greatly recently.

Service

I've had 2 courtesy cars from Ruxley & both interiors were appalling. They hadn't been cleaned. I pointed this out before I took them as I didn't want them thinking I bought it back in that state. However I was given a voucher for the inconvenience.

Service

As usual everything went as planned

Service

Booked a speed line appointment on line for run in service - called to confirm and wasn't listed at the correct time - apparently an issue with the web site ?

Service

Car service was carried out promptly. Waiting area uncomfortable. Lack of snacks at the beverage bar apparently due to misuse by false customers.

Service

My date was difficult to arrange due to a number of factors, and on one occasion I was told it was booked for 4th April when I tried to confirm I was told it had been moved to the 12th April - but this date was not suitable for me. So not perfect.

Service

Same as above never disappointed.

Service

Great customer service from Darren Jenner even though I worked with him previously he still made sure to tell me what had been carried out etc

Service

As above

Service

I was very satistified with the service mainly based on the interaction with the serice manager and quality of the service and checks carried out on the car.

Service

As my 1 yr warranty on my approved used X5 was about to expire I had asked for it to be checked over as an end of warranty check. The MOT was being done at same time. However, I don't think the end of warranty check happened. Just the mot done.

Service

Did not expect to pay for service (change of brake fluid) since I had 5 year service deal from new.

Service

Handed the car in at 8am which is important for me as I need to get to work. Picked up at 5.30pm same day without a hitch. Gave me an estimate of costs in the morning and a pleasant surprise as the service was cheaper than first thought.

Service

5 star service all the way

Service

I was quoted a maximum price a few days before and then quoted over £120 more on arrival, this was discounted several hours later. I was promised a BMW auto and given a Mini manual. I appreciate this is technical a BMW but just added to the bad day

Service

I feel that if my car had no warranty then faults would be rectified and I wouldn't leave feeling as though I've been fobbed off

Service
Dear Sir, we have tried to make contact to discuss this matter which we understand to have been an investigation triggered by a tyre warning light on your dash. Inspection identified a nail in a rear tyre which was reported to you. This would not be covered by warranty regardless of the fact that there is no manufacturer warranty remaining on the vehicle. We have endeavoured to make contact to see if we can help you further. We are sorry for your disappointment.

They fixed the car one their on time.

Service
We are sorry for your poor experience and apologise that our communication and process failed. We have been in touch to discuss this matter and are pleased that we have resolved this matter to your satisfaction.

Service experience was OK, as I would expect from a company like BMW

Service

It's always a straight forward nice and easy experience. Danny looked after me and my car and is always helpful. Top bloke.

Service

Very nice staff, they looked after me well and were efficient

Service

Big change I've noticed is the number of women at the front desk for servicing. Very pleased with Stephen James for making the effort to support women working. Their customer service aside, this is reason enough for me to do business with them.

Service

I have always been completely satisfied but unfortunately on this occasion there was a lack of the right communication.

Service

Courtesy car I was promised was not available and the car they gave me was not clean and had dried food in console ??

Service

When booking the wait and service was informed it would take 1.5 hours, this took nearly 3 hours, which resulted in missing an important meeting.

Service

Far too long to wait for an appointment to get my car booked in. Although my car passed the MOT it was highlighted that one of the tyres had a nail in it. I had to take it to Kwik-Fit to get the problem sorted when it should have been done in situ.

Service

again excellent service received

Service

Happy with service but they did not tell me that oil service is due so i have to re-book vehicle

Service

As detailed above, the one individual has impacted my perception. I'll probably go to Arden next time. The person who I collected the car from at the end of the day was very nice and is a good ambassador for Stephen James.

Service

Professional, efficient and helpful. Kept me informed on progress.

Service

All good, explained what work was required to keep the car in top condition

Service

Excellent service from Darren

Service

Initially I was extremely satisfied with the level of service provided in obtaining and fitting 2 tyres I then discovered that they had excessive pressure which had activated the sensor relating to another tyre. This was advised by another dealer

Service

While contact with Stephen James was perfectly satisfactory after recovery to the service centre, as could not attend to the fault in a speedy manner without resorting to the inconvenience of the emergency on-the-road service, assessment is somewha

Service

Good staff response on booking in

Service

Always pleasant to deal with, very helpful, good prompt reminders,no problems experienced at all.

Service

Had to come in 3 times for something that should have been fixed the first time around. Every time a partial repair was done.

Service
Dear Customer, thank you for bringing this matter to our attention. We apologise for not getting this right and have made contact with you to correct this situation. Kind regards.

Informed that car after servicing had been washed and cleaned and ready for collection. On collection, this had not been completed

Service
Dear Customer, we apologise for your experience and have been in touch to discuss how we can correct resolve this situation. Kind regards.

Again very easy to deal with.

Service

After the car repair it came in an appalling state with compound all over the car Also after installing a dash cam at the cost of nearly £ 500 no information was given how to use just a booklet and basically just get on with it BMW or back st.garage

Service
Dear Customer, thank you for your feedback and we apologise for your experience. A member of our team will be touch to discuss the operation of the dashcam and ensure that there is no residual compound on your vehicle. Kind regards.

Let down a bit by lack of contact. No phone call to advise me that car was ready to collect, just a generic text message. Can't see the point of being assigned a personal service rep if I'm not going to hear from them, lacks the personal touch.

Service

Reliability and efficiency.

Service

I decided to wait for the car to be serviced, nice cup of coffee, the morning paper and very professional staff. I liked the video sent to my mobile and the car was returned to me eryclean both inside and out.

Service

I was well informed by the car showroom sales lady by the name of Alex.

Sales

Good customer service

Sales

Staff professional but again could have communicated more regarding the delay in car

Sales

Lovely showroom plenty of cars to view and really good service and salesman in particular whom I have now bought my last two cars from extremely helpful and friendly always

Sales

See above

Sales

For reasons given above. I had no issues with the salesperson I ordered the car from

Sales

Very happy everything was on time.

Sales

friendly courteous and knowledgeable sales person and all the staff we met

Sales

Several issues during the process. Still having issues with my car which I am chasing.

Sales

Great Service

Sales

Just very pleased with whole experience

Sales

Nice hand over. Informative and very useful.

Sales

Sam Small was pleasant and very helpful throughout

Sales

Dave Shivshanker was great throughout my whole ordering process to the handover aswell as friendly and helpful.

Sales

Everything was done on time and as promised

Sales

From sales to Finance through to customer service. All a great experience and a vast contrast to other dealerships I've been used to.

Sales

Nathan was very helpful and easy to deal with. He had good product knowledge and was honest and not pushy.

Sales

Overall very satisfied. The negative points were a lack of detailed product knowledge of the new X5 - ie features as standard Also poor excuses were given for the accessories ordered and not supplied or wrong. Initial fuel fill was less than order

Sales

Robrt the salesman was great and very helpful