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Happy with service but they did not tell me that oil service is due so i have to re-book vehicle
As detailed above, the one individual has impacted my perception. I'll probably go to Arden next time. The person who I collected the car from at the end of the day was very nice and is a good ambassador for Stephen James.
All good, explained what work was required to keep the car in top condition
Professional, efficient and helpful. Kept me informed on progress.
Always pleasant to deal with, very helpful, good prompt reminders,no problems experienced at all.
Initially I was extremely satisfied with the level of service provided in obtaining and fitting 2 tyres I then discovered that they had excessive pressure which had activated the sensor relating to another tyre. This was advised by another dealer
Excellent service from Darren
Good staff response on booking in
While contact with Stephen James was perfectly satisfactory after recovery to the service centre, as could not attend to the fault in a speedy manner without resorting to the inconvenience of the emergency on-the-road service, assessment is somewha
Had to come in 3 times for something that should have been fixed the first time around. Every time a partial repair was done.
Dear Customer, thank you for bringing this matter to our attention. We apologise for not getting this right and have made contact with you to correct this situation. Kind regards.
Informed that car after servicing had been washed and cleaned and ready for collection. On collection, this had not been completed
Dear Customer, we apologise for your experience and have been in touch to discuss how we can correct resolve this situation. Kind regards.
Again very easy to deal with.
After the car repair it came in an appalling state with compound all over the car Also after installing a dash cam at the cost of nearly £ 500 no information was given how to use just a booklet and basically just get on with it BMW or back st.garage
Dear Customer, thank you for your feedback and we apologise for your experience. A member of our team will be touch to discuss the operation of the dashcam and ensure that there is no residual compound on your vehicle. Kind regards.
Let down a bit by lack of contact. No phone call to advise me that car was ready to collect, just a generic text message. Can't see the point of being assigned a personal service rep if I'm not going to hear from them, lacks the personal touch.
I decided to wait for the car to be serviced, nice cup of coffee, the morning paper and very professional staff. I liked the video sent to my mobile and the car was returned to me eryclean both inside and out.
Reliability and efficiency.
Although we only had a warranty check and wheel refurbishment we were very pleased with the works.
Would of been 5 star but we did have a fault with the car that took a couple of visits to fix and the bmw finance company are absolutely hopeless. They have refunded the money they owe me as a settlement figure to a bank account I closed 10 years ago
Booked normal service 3 weeks in advance and took car in night before service due. Service took 2 days to complete,there were no problems with the car it just needed a routine service that normally is done the same day. Told they were very busy.
The service didn't take place until 5pm although you had the vehicle from 8am. The excuse was ponderous and meaningless. At no time in the day did anyone call me with a status report. I had to call you and get passed around.
When I collected my car, I had to return again the next day, due to another issue - Parking sensors sounding whilst driving along. I didn't have this problem when I originally brought the car in. Frustrating having to travel back the following day.
I was kept in the frame as a customer the whole time
Called in to collect my car the wait to be seen i thought was a little excessive although it was very busy
Car clean was not done despite saying at had been on the report
Impressed with the video but let down slightly by the car not being hoovered or cleaned as I was told it would be.
Very happy with my expirience
Car was left with problems that were made by the garage
Car was in for its first service a free health check. I was told verbally that there were no issues but when I was emailed the report it stated that car needed new brake discs and pads. On query I was told it was a system fault and nothing wrong.
Cars been damaged while you guys were repairing it still not fixed. No one has contacted me to see when it can get done and no one person has viewed it yet
Again kept up to date daily... Reece was brilliant.
Car dropped off 07.30,requested it be available at 16.00 at latest. Car not available, after complaining given a courtesy until following day. On-board info showed service due + front brake pads, but after service, now shows 2700 till next service!
Friendly and informed service/reception and briefing on collection Completed on time and budget. So no shocks or hidden extras.
Good customer service
Satisfied with service - the car wash/clean after not up to usual standard !
I'm assuming the service was done well, the car was clean and seems fine.
The sales manager was helpful in understanding my needs and suggesting options.
I have given this score as warranty work carried well only negative was that there is now a charge for courtesy work even though it was a warranty repair
good service from booking the appointment to collecting the car after all the work had been completed. very informative and kept me in the loop all the way through
I was told my car would be ready for 9am but it was not. I did not get a phone call so finally called them to be told I could pick it up.
I booked in an overnight service and it was just so simple and convenient. The staff I dealt with were all so accommodating.
Everyone there is extremely helpful
I was phoned to say that my car was finished and to come and collect. When I turned up I was kept 40minutes before I recieved my car back. Other people had been in and out in that time, if my car was not ready I should have not been phoned.
Sue was very helpful & friendly.
Great service. They fitted me in when I had erroneously booked at another branch. Would have been 5 stars but car wasn't ready till 6pm which meant travelling in rush hour to pick it up.
Went the extra mile to be helpful.
Car was serviced as promised and cleaned inside and out
It's a first service. It's not a big deal. It's hardly an experience
Had a couple of queries that was dealt with without any problem
Staff & service very excellent - especially impressed with the video sent to me afterwards.
Did not return calls Rude when answering phone Constantly loose records for the car Stuck up attitude when visiting
Although the service was completed fine, I had money taken from my car whilst it was with your company. I know that a £2 coin was stolen. A manager said that I could collect the money from petty cash. Doesn't resolve the issue though
We are regretful that money was taken from your car and apologise for this situation. We see about 1000 cars a month and have not experienced any theft issues so we are surprised and disappointed that £2 has been taken. Notwithstanding this We made contact when this matter came to our attention and offered to replace the £2. Again we apologise for your experience and are regretful that we have disappointed you in this matter. We are pleased that the service to your car was fine.
Car was returned to me without informing me of a nail in one tyre which I only found out on the video which came the next day
My-Le Tien and Mark Fuller provided excellent customer service which is second to none, their support and courtesy was great and highly appreciated!
The staff were pleasant and efficient. The loan car was available as requested.
As above - no courtesy car, no shuttle and a long wait outside to find my car, very poor "wash"
I had a question about the Connected Services accounts on my car, but unfortunately the service centre and the concierge telephone support were unable to resolve for me.
I dropped the car off at the pre-arranged time, booked the vehicle in at the Service Reception without any problems. This was the first service (oil & filter change) and was told it should be ready within one and half hours - which it was.
Very satisfied with my service the Service Manage Darren kept me informed
All was good, but tgey did not call same day to collect my car and I waisted a good part my Saturday to do that
Everything's perfect except the body shop needs working on massively !!
all as expected
Great service, no problems
The service experience, my first with BMW, was efficient, friendly and effective.
Just very pleased with whole experience
Nice hand over. Informative and very useful.
Sam Small was pleasant and very helpful throughout
Everything was done on time and as promised
Dave Shivshanker was great throughout my whole ordering process to the handover aswell as friendly and helpful.
From sales to Finance through to customer service. All a great experience and a vast contrast to other dealerships I've been used to.
Nathan was very helpful and easy to deal with. He had good product knowledge and was honest and not pushy.
Overall very satisfied. The negative points were a lack of detailed product knowledge of the new X5 - ie features as standard Also poor excuses were given for the accessories ordered and not supplied or wrong. Initial fuel fill was less than order
Robrt the salesman was great and very helpful
It was a pleasure dealing with Dave Shivshankar and I was very happy with my chosen car, although it did have to go back for re polishing as there was tree sap over it.
Gary Speight was our salesman and both he and Clare Whitby looked after us.